TESTIMONIALS
OF OUR SERVICE TO OUR CUSTOMERS
Below are some pleasant remarks
from a few of our dear customers. We appreciate your business! We are a
quite large family-run business. No one works harder than Sue does to please
you.
We totally realize that we cannot
please all the people all the time. We apologize for those human failings.
But we make every effort to do so. I'm sure if you ask in a polite manner
that we will bend over backwards to help you with any problem you are having.
HOME-MENU
7/30/10 Dear Sugarcraft,
I want to thank you for my order.
It's exactly what I thought it would be and I'm very pleased with it. It
arrived way sooner than anticipated and I WILL be ordering again in the
near future. Have a great weekend! Helen
7/26/10 Love your site. Just found it and I am so
happy I did. I'll be back!! Jessie
7/20/10 Just wanted
to let you know my items arrived today and I couldn't be more delighted.
The quality is great and everything was well wrapped. You definately will
be my go to place for all my cake decorating supplies in the future. Thanks
again. Janine
7/6/10 I just want to thank you for offering such a detailed
website. Of course, my husband's divorce attorney may be contacting you
soon (just kidding). I am a freelance writer and found you in my research.
It is now a MUST that I become a cake decorator!
Great job! Renee
6/29/10...Love your site! Stephanie P
6/10/10 Dear Sugarcraft People: First, please show this
letter to your bosses, you guys deserve a raise! With 'crazy' concern I
wrote to you because I had not received my entire order. I received a phone
call from one of your staff clearing up the entire thing and within a DAY
- honestly, a DAY - I received the remainder of my order! As my niece says,
"You ROCK!" Thank you for having the most incredible customer service
EVER! Thank you again for being the most reliable company I've ever dealt
with. Your customer for life, Cindy
6/8/10 Hello, This email is late in its coming, but I
wanted to thank you for the fast shipping and wonderful service. This is
my second year purchasing from Sugarcraft.com for my daughter's birthday
cake, and each year has been a huge success (largely due to the fantastic
products that you've provided me with). I wanted to send a picture so you
could see what you helped me create for my daughter's 2nd birthday. I don't
think I sent a photograph of last year's cake, so I will include that also.
Last year's cake was largely inspired by the gorgeous edible butterflies.
Thanks again, and I look forward to next year!
Sincerely, Jessica
5/26/10 I just received the lollipop molds. They
are better that what I expected.... I will certainly be ordering
more items from you.
5/19/10 i'll be back for something more because i love
your site. thanks. Ellen
5/17/10 I just wanted to let you know I received my order
and the gumpaste flowers were perfect. I was so pleased with the
order. Thank you and I will be ordering all my flowers from you in
the future!!!
3/30/10 Dear Sue, Thank
you so much for your patience and time in helping me with my order yesterday.
You truly have the gift of service.
Have a blessed day, Sherry
3/17/10 The Amish candy makers have learned about your
chocolate molds. This is the second or third order I have placed
for them. They love these molds.
3/16/10 Thank you for another excellent order that made
it to me in plenty of time despite the short notice! I appreciate your
wonderful customer service!
This order is needed by April 1st.
2/12/10 Just a quick note to thank-you yet again for your
amazing and outstanding service.
Ordered on Sunday and received today,
that is what I call fantastic time for the US to UK!!
I know UPS plays a big part
too but thanks again for a super efficient quick turnaround. Claudine
1/13/10 I got my order today, thank you so much for the
fast shipping! I appreciate you calling me to let me know the things
on back order and letting me replace them with similar items.
I love all the products and will definately buy from you again. Thank
You! Edee
12/15/09 I appreciate your kindness and help. Your company
is a very helpful to my work here.
I really want to say thanks again.
Jeongsin
12/7/09 Thank you so much. We are excited to receive
the cookie cutters. My Grandmother and Mother both have a set of these
wonderful cutters and now they are buying me my own set as I set out on
my own to continue the Christmas cookie baking tradition. My Grandmother's
set is over 50 years old and my Mother's set is nearing 35 years of age.
Both sets have held up beautifully but are starting show their age and
they were worried they wouldn't make it to see me through years of Christmas
baking. We all just wanted to take a moment and say again how wonderful
your cutters are and how much everyone have enjoyed them over the years.
Thank you so much, Cassy
12/9/09 To whom it may concern, I have been ordering from
you for the holiday season for the past 4 years. It has become a tradition
for me to give family members and friends chocolates for Christmas.. I
just wanted to take a minute to say thank you for providing your services.
It is very hard to find packaging supplies, etc. sold by piece rather than
bulk. I appreciate the vast selection of products you offer and the timely
manner in which you ship them. Thanks so much. Regards, Becky
12/8/09 To whom it may concern,
I have been looking for a good supplier
since moving to North Carolina. After checking your web site .I will definitly
be using your services. Thank you for having everything I need.!!!
12/4/09 Dear Sugarcraft Company: Just want to thank you
for your wonderful website. Great search capabilities. Good
candy tips. Love it! I've been making candy with summer coatings
for nearly twenty years and have had some trouble the past six or eight
yrs with finding a company I liked. I found everything I needed and
your prices were very reasonable. I plan on being a regular customer from
now on. Thanks and Happy Holidays. Caroline
11/13/09 I just wanted
to say thank you. This is the second time that I order something with short
notice and you seem to somehow still get it to me right on time. My cake
is due tonight and my package tracking number shows that UPS is scheduled
to deliver today. Perfect timing! Thank you so much. It is greatly appreciated.
11/11/09 Thanks again
Dolores. If there is anyone I can sing my praises to about you, let me
know who to write!
9/28/09Thank you so
much for your assistance!! You have a wonderful company, great customer
service and a wonderful selection of cake products!! I will shop
again and frequently!! Thank you again to Andrea. She has great
customer service skills. Best regards,
Marcella
9/24/09 Just wanted to let you know that I received everything
yesterday. I greatly appreciate your fast and friendly delivery. Hope you
have a wonderful day. I look forward to purchasing more items from your
company in the future. Sincerely, Sheryl
9/18/09 This site is amazing - Sue said it would be easy,
but this beats ANY other site EVER - hands down. You can go from order
checkout to continue shopping with the search bar; someone REALLY vetted
the site and the flow and process REALLY well (and that's from a PhD in
psychology with information processing specialty!)
=:-)
9/17/09 I would like to thank you from the bottom of my
heart for your prompt attention-to-detail of my order. My daughter's wedding
is on Sunday and I needed to come through at the last minute and make their
wedding cake. It will be breathtaking, thanks to you!! You're guaranteed
to receive additional orders from me in the future. Smiles, LeeAnne
9/3/09 Once again Dolores....YOU ARE THE BEST!!! I wish
all customer service people were as nice and as helpful and as quick to
respond as you ALWAYS ARE. Then need to take lessons from you and your
not even in customer service. LOL I hope sugarcraft appreciates what a
great person they have working for them. You can pass this along to one
of the higher ups if you'd like, because I think you should be recognized.
I've worked in customer service for over 30 years and believe me - not
all those who work in customer service belong there. You have to be a people
person, which the majority of them THEY ARE NOT! lol You wonder how some
of them get or even keep their jobs. Even though you are in Accounting
and not one of their customer service reps (which completely suprised me),
I consider you one of their best. I always have a pleasent shopping experience
here at Sugarcraft thanks to you. Keep up the wonderful work.
With much appreciation, Moreen
8/31/09 I am writing to let you know that my order has
arrived this morning. I am very impressed at the speed for delivery.
I ordered this on the web on the 22nd August and arrived 1st September,
which I thought was very quick for an International order.
I am more than impressed with the
product as well. It arrived extremely well packed, and apart from
a crack on the cover of the topper (which I am not concerned about in the
least)safe and undamaged.
Thank you so much and I will deal
with you again. Kind regards V
8/18/09 I'd like to
thank everybody at sugarcraft for their quick service and response.
I'm an old customer and as always
sugarcraft has been exceptional. neimat s
8/13/09 I just wantd to let you know what a great asset
you have in Jessica Phillips! She answered all of my questions very
quickly and with a genuine care that many other companies don't have. She
is awesome! Chef Chris, az
8/12/09 Jessica: I want to thank you so much for the prompt
attention you gave me. It is so much appreciated. It is responsible
people like you that keeps a company going and customers satisfied
for that I thank you! Have a great day! Linda
8/6/09 Great! Thank you so much! I appreciate it.
Your customer services as been impressive.
7/16/09 Thank you so much!!! My caterer received
the cake pan and she said it is fantanstic! Thank you for your prompt
delivery and a wonderful product. Will refer you to all!!! Sincerely,
Melissa M
7/13/09 My husband and I drove over an hour just to visit
your store today for the first time. We had a lot of fun! I
am glad we found out about you guys. Thanks for having us! KT J.
7/13/09 I just wanted to thank you for your prompt response.
I really appreciate it! This still gives me time to look at other
options. I have used your company in the past and have been very
please with the customer service and products, and will continue to use
it in the future.
7/1/09 Thank you for your speedy response! This
was my first order from your company, and because of your service
so far, I will use your company whenever I can! Karen W.
6/12/09 Thanks! I thought if Sugarcraft decided to drop
it for their customers there had to be a BIG PROBLEM. I even have trouble
making invitations and business cards. When you deal with graphics and
the colored inks it seems to never come out uniform. I sometimes waste
more supplies than I use. I can appreciate your rambling because the experience
was probably very nerve wracking and expensive. I am so happy to finally
find a shop that is close to where I work (West Chester) and has everything
you could ever need. I was like a kid in a candy shop the first time I
shopped. Thank you guys so very much for taking the time to answer me and
keep up the good work. I know everyone is so quick to complain if something
goes wrong, but seldom praises a business when it is due. Keep up the good
work, use my endorsement of your company as needed and I will be shopping
again soon.
Judith 6/3/09 I stopped in your
store yesterday (6/2) to buy another container of black fondant. I had
problems with the 1st container (I used powder sugar to help with the sticking
and made a royal mess). I asked the lady at the cash register what to do
to not repeat the problem. She took the time to go back to ask the professionals
what I could do. They suggested using a piece of vinyl to roll it out &
then peel it off once it was on the cake. It worked like a charm !!! I
just wanted to say thank you...you are always very helpful to me!! I'm
not a professional cake decorator - I just have fun with it. My granddaughter
is going to love her "Twilight" birthday cake - thanks to you!! Thanks
Again!! Debbie
6/1/09 this is my second time ordering from you guys and
i love it. i love your products and website. i will always order from here.
thanks erika
5/27/09 i very recently sent an email regarding sucker
stick tags that i was concerned about. I would like to comment on how quickly
this problem was resolved and thank you very much for fixing those. it
was very much appreciated and i look forward to doing more business with
you. Crystal
5/23/09 Great site! Thank you! Margot
5/19/09 I have to say, I am very impressed with your follow
through on this! What a fantastic thing to know that there is still
a company out there that really has the best interests of their clients
at heart. Dolores, no sorry necessary. You are going above and beyond
to take care of this and that goes a long way in my book. I will
keep checking my account for the reimbursement. I know this was of no fault
of yours but you have taken on the stress and time to fix it. Thank
you so much! I will continue business with sugarcraft without a doubt.
What a lucky company to have you! Jami
5/13/09 Thank you very much. I have to say that
I am very impressed with your customer service. Not every company
is so efficient with such things. Thank you again, Andrew
5/7/09 The order is perfect and items are beautiful.I
am so pleased with my purchase.I will be purchasing more.
4/16/09 Received my shipment today. Every piece is beautiful
and intact. I will be a permanent customer and you will be highly recommended.
Thanks so much. Brenda
4/9/09Thank you for
your quick response. I have always been very pleased with Sugarcraft's
quick delivery and this is the first time I needed to return anything in
the past 10 years. Joy
2/23/09 I visited your store last week and was so impressed
with your selection and service. I was on my way home to Illinois
from our vacation, and have already talked to my husband about making that
a permanent stop on our vacation. I will certainly call first the
next time to place my order. You were so busy, but took much appreciated
time to fill my order. Thank you so much, and continued success with
your business. The new shop looks great!
My cousin is an aspiring cake decorator
and was also very impressed with your shop. This is just the right
place to offer all the supplies and inspiration she needs to excel in the
craft.
We were having lunch earlier that
day and a woman I did not know saw my logo on my coat and started talking
cakes with me. She told me I MUST go to your shop. I told her
that was why we were in the area. Apparently you have a very good
reputation in your area.
Keep up the good work, Ruthann C
2/23/09 Received my order of sugar bell molds and chef's
hat; just wanted to let you know that we are so pleased. My mother and
father-in-law were bakers and she always made sugar bells with the kids
so we wanted to give them their own molds now that they have their own
families. Thank you so much for your prompt order and good service. Cordially,
Marilyn
2/23/09 thanks sooo much for getting me my small order
of luster dust by the time i needed it! it made my day!!!!!
wendie
2/18/09 Just a note to tell you how pleased I am with
my order. Shipment was very fast, and everything is just as described.
Thank you! Judith
2/6/09 Thank you. I only order cake supplies online
with Sugarcraft because of your excellent customer service. Thank
you so much. Tanya
2/5/09
Hi Dolores –I wanted to let you
know that I did receive my package yesterday and want to thank you again
for all your help with this. I really love all the things that Sugarcraft
has to offer and the selection. Lisa P
12/22/08 Just a quick note to tell you that I received
my order today. Everything was as ordered and in perfect condition.Thanks
also for the very quick shipment, wasn't expecting the delivery until the
new year! Will definately recommend you to my friends. Thank you again
and I hope you and everyone at Sugarcraft have a Merry Christmas. Eilís
12/11/08 Today while procurring an order with your company
I made errors that your employee, Delores, discovered immediately and phoned
me just as she was leaving for the day.
She was so gracious and helpful
and told me I had ordered the same products THREE times and something must
be wrong with my computer and she wanted me to know so that these charges
would not keep appearing on my credit card. What a sweetheart !
My children have since fixed the
boo-boo on this end while Delores assurred me she would fix the error on
the part of Sugarcraft and only one order would be sent ..she even told
me that I might have to wait a few weeks for the bank to get the over-charge
off my credit card billing ! She was so nice. You are lucky to have such
a knowledgeable and commited employee !
Please thank her and pat yourself
on the back for hiring such a wonderful person. Merry Christmas.
Roberta
12/9/08 Thank you so much Dolores…..I just want you to
know what a pleasure it is to deal with you…..you have one of the friendliest
personalities…..Thank you for all your help…..Hope Santa is good to you…..Bambi
11/28/08 Just a note to say everything arrived in excellent
condition. All items were of great quality. I bake every month
for a ward in our VA Hospital and decorate the cakes accordingly to each
month. Our vets enjoy any attention that is shown to us. Thanks
again, I definitely will be back for more.
Nancy
11/4/08 I have misplaced by invoice # but wanted
to thank you for my recent order of rice paper leaves - I used them on
a wedding cake and got raves at how realistic they looked. I have
never been disappointed in ANY item I have received from your store and
again thank you for such wonderful products!!! Cheryl
10/21/08 I will be making decorative caramel apples
for holiday gifts, etc., and I'm interested in seeing and trying your products
before I purchase more. You have a very user-friendly and impressive website,
it was a pleasure shopping at Sugarcraft. Thanks very much!
10/11/08 Received order today and was ery pleased with
everything I received. I appreciate doing business with you , you are always
considerate and ship everything very fast. Love everything and doing business
with you, see you again soon.
Thanks and have a great weekend.
Thanks for everything
Paula
10/9/08 I wanted to let you that i recevied my nautical
picks and my beach ball picks, and i am very pleased thank you so much.
I would also like to let you know that I have seen on my bank account where
you refunded my money to my account! I will let everyone that i know about
how great it was to work with you, and i will be getting all of my sons
birthday cakes decorating items from you thank you once again for everything!
~Allison~
9/22 Received my order...THANK YOU for everything...I
am amazed at the quality
of the tier set. VERY HIGH
QUALITY at a VERY REASONABLE price....thank
you...I will surely order from you
again! B.A.
9/9/08 Many thanks for responding to my query. As usual,
I can depend on Sugarcraft to provide both answers AND great products.
Sincerely, Thalia
9/8/08 I just received my ship notification from
UPS and i just wanted to write to say i really appreciate all the quick
and good service, i will continue to be your customer! Sincerely,
Jeremie
9/8/08 You guys ROCK!! I ordered over a holiday
weekend, and here it is, Thursday, and I have my order. Just in time to
color a fondant dragon for my dad's 80th birthday! Thank you so much! A
reasonably priced product with reasonable shipping, and beyond the speed
of light delivery.
8/11/08 Got the gum paste flowers today. They are
beautiful!!!...and none were broken. The wedding cake will look awesome!
Thanks! A happy mother of the bride
8/6/08 Thank you for wrapping my products so carefully
to ship it to me. I really
appreciate the care given. I will
purchase from you again. Thank you for the
pleasure Lori
7/31/08 dear sirs: i received my order today &
am very much pleased with my product, the manner in which i ordered &
the piece of mind knowing that it was delivered before i had to have it
thank you so much for the tracking info, ect. my son lives in cincinnati,
so on my next visit i plan on visiting your company.. again thank you for
all of your help susan
7/26/08 This is a great site, thank you - we are excited
about the items purchased today.
My daughter's birthday party is
on 8/3/08 - I am paying for expedited shipping. Christina B
6/30 I received my order Friday. AWESOME. Everything
arrived in perfect condition. Great service. thank you Patty
6-24-08 Hello, I just received the gum paste lillies and
they are spectacular!!!!!!!
I am so pleased, none of them are
damaged or broken and they are beautiful. My cake will be amazing.
Thank you again . I will be using your service in the future. Kathy
6-5-08 I had actually received my order several weeks
ago, just now finding the time to come back and leave some comments. I
wanted to say that my order arrived quickly, in good condition, and I loved
the quality of the items, I loved the reasonable prices (even with shipping)
even more! I belong to a rather large baking/cooking social network site
(bakespace.com) and I can tell you, I'll be sending more people your way!
Looking forward to doing business with you in the future.
~ddpie, Indianapolis, IN
6-3-08 Thank you so much. Your prompt attention
to this matter reaffirms my initial impression that SugarCraft not only
provides excellent products, but also understands the needs of its' customers.
This was my first order with you. I will continue to order products
from SugarCraft and will refer you to others as well. Thank you again.
Kindest Regards, Laura L
5-30-08 I have received my purchase from Sugarcraft 3
days ago. Thanks for your help and your efficiency. I will be very please
to buy from Sugarcraft again in future. Please update me if there is new
products in your company. Thanks!
5-21-08 I just want to say, You have the coolest UPS tracking
system. I have ordered from you in the past, at least 3 other times. and
this is cool. Most company's you have to write down the tracking # and
then go to the ups web site, with your ups notification I just had one
click. very nice. Pamela
4/29/08 Thank you so much!! The items arrived and are
incredible. There will be a
very excited three year old on 5/17/2008.
I am so happy I found your web
site. Thank you again.
Cheri
Heather wrote:
I just want to say thank you for
my order! It shipped quickly and was nicely packaged! If ever
I need any baking supplies in the future, I will be sure to buy from Sugarcraft!
3/31/08 Just wanted
to say thank you for the product. It was delivered in a very timely
manner and in perfect condition. I can't wait for my daughter to
see the cake once it's made for her birthday!
Rachel M
3/25/08 I just want you to know how wonderful you are!
I know no other company that offers as many goodies AND gets out an order
as quickly as you do! Your service and products are absolutely the
best!
Being a procrastinator by nature,
you are an absolute life saver for me! Thanks for your commitment to all
of us out here that put off everything until the last minute! Thanks
again, Kristyn C.
3/21/08 i am very pleased with my order for cupcake
picks and the tall 6 tiered cupcake stand, it is perfect. the
customer service let me know right away when the order was going to be
shipped and also got an email and received the items a day early . thanks
sugarcraft you have a my business. Cyndi
3/20/08 yesterday my order "invoice number 454963" arrived
in Belgium. I was very pleased with your professional approach of my order.
The parcel was perfectly packed
and the merchandise from excellent quality. I really love to do business
with Sugercraft.
Thank's again and till my next order.
with kind regards, Marleen
3/19/08 Hello WONDERFUL Sugarcraft people, I just wanted
to take a moment and compliment you on your EXCELLENT service. Since
I live in Hawaii, I accept that extra shipping is a fact of life.
However, your practice of calling the customer to notify them of the extra
charges was taken for granted by me, until I experience another cake decorating
website whom I shall not mention who merely sent me an email saying "extra
charges will apply" ... then charged me triple the original charges.
The shipping charges were more than the item that I bought! Well,
even though this is probably more of a vent session, it is incidents like
these that make people appreciate it when they really DO get good customer
service. SO KEEP UP THE GOOD WORK!!!! Jean M.
Hello Sugar Craft
3/4/08 I got the phone call
message about my order. Thank You so very much for going to so much trouble
on this order and taking the to call with the Very Nice Message. Most places
well not take the time to do this,but do. Thank You so Very
Much! Tanis
2/7/08 i received my order today. i'm very happy with
the products i received and the speed in which i got them. i already tried
some of them as samples and i'm so happy with the results i got, especially
from the textured rolling pins, they're so easy to use and the result is
fantastic. so i'd like to thank everyone at sugarcraft for their excellent
service and vast variety of products. this was already my fourth order
with sugarcraft.
neimat
1-28-08 Your site is fantastic! It was so easy to
find my way around and browse. Looking forward to my "goodies"!
Rina
1-23-08 Thank you soooo much for shipping this so quick
!!!
I will definitely shop with you
again ! Great customer service !
Lola
1-22-08 I just recieved the UPS notice. THANKS SO
MUCH!!! I have visited your website many times, you have such a huge
selection, I just wish I lived closer to you. Thanks again for such prompt
service, you took a huge weight off my back and saved the party as well
as my sanity! Thank you, Marilyn
1-16-08 Just wanted to say thank
you! You wowed me! I got your UPS tracking message today and
you just made my day. Such fast and flawless service!
Thanks for making me smile!
I can't wait to get the shortbread molds and am now looking at your site
to what other fun new thing we need! Best! Linda
1-12-08You guys are awesome! My son nearly passed out
from excitement when he saw the Scooby-Doo sprinkles. He is dying to have
a Scooby birthday party but I was not able to find much Scooby party stuff
at local stores. Thanks to you, he can have the party he is dreaming of.
Thanks for carrying Scooby stuff AND at such reasonable prices! I will
come to you for all future party baking supplies.
Best,
-Jill
1-10-08I just wanted to thank you for the prompt packaging
and shipment of my order. I needed it quickly and was concerned that
I would not get it back in time but I recieved it VERY quickly. (I ordered
on Friday and recieved on Wed). Thank you so much!! Jennifer
12-2-07 Dear Sue....
You guys are simply AWESOME!
Thank you soooo much for all your help - I'm totally impressed, and very
grateful.
UPS found the first package, and
I refused it today. They also delivered the replacement package today
- I'm thrilled and very grateful for your excellent service. THANKS
again....and have a wonderful, wonderful Christmas!
Ann L
12-14-07 I know that all of you are very busy at this
time of the year but I wanted to let you know that I just received my order
and that I am so pleased with your service and quality of everything that
I ordered. It is quite exceptional and thought you should know this. Happy
Holidays to everyone at SUGARCRAFT and thank you so much!!.........Cindy
12-5-07 Dear Dolores: Just a note to say thank you
for the orders being handled so promptly -- especially at this time of
year. Your granddaughter was just as helpful as you are -- guess
it runs in the family. Have already received my big box and I am
going to start working on everything now.
Once again, many thanks and Happy
Holidays. Trudi
12-4-07 Thank you for your products and your service.
It was a godsend to find a place that I can buy multiple products at a
fair price without having to purchase them in large bulk volumes.
11-27-07 THANK YOU!! I want to let you know I really
appreciate your exceptional customer service. I received my order
this morning, a full day sooner than I expected it, and it's everything
I requested. I will definitely do business with you again.
Have a great week. Thanks
again...
11-27-07 (overseas order) ..received above order today.
everything is in perfect order. thanks for all your help and support. neimat
11-26-07 I really appreciate the wide variety of products,
the efforts put into the web site for user friendliness and tips. You have
a great company! Mary S
11-20-07 I placed an order late last week and received
it today. Every time I receive an order I am reminded of your exemplary
customer service. I wish everyone who has ever had a doubt about ordering
from you could know how far above the rest you are. The extra care that
you put into packaging to ensure safe delivery is astounding. Thank you
for continuing to be my number one choice for cake decorating supplies.
If you ever need a referral for a doubting customer I would be more than
willing and happy to give it for you.
Best wishes to all for a Blessed
Thanksgiving.
Sincerely yours, Terry
10/28/07 Thank you
for the excellent communication and fantastic customer service from Sugarcraft
!
paula
10/25/07 Just want you to know I received my two books
(invoice #381293). It was a bumpy ride getting them but well worth the
trouble. I am extremely pleased with the material. Hope to be ordering
some other things I saw on line. Thank you very much. Your constant communication
and interest in helping me continue with my order assured me of your sense
of responsibility and respect for your clients. And now Maria of Puerto
Rico hopes to be amongst them.
10/2207
I just wanted to take a minute and
tell you that I have rec. my order.
I wanted to thank Celebration Depot
for their products, quick responses and
let you know how COMPLETELY SATISFIED
we are with the edible sea shells we
ordered. They are beautiful.
We ordered them for our wedding cake and I
know they will look perfect !!
We are so pleased with the tiny little
details that the shells have, they
look so real !! I reccommend for ANYONE
looking to work with a great company,
with complete customer service
satisfaction, and a company that
offers the most realistic products with
the upmost detail to work with YOU
!! Again, thank you very much for
helping make my special day come
true- as a bride to be, everything makes
you a "little nervous" and I just
think everyone should know that you guys
put that at complete ease !!
So again, thank you so much !!
10/13/07 I just wanted
to thank you for your services. I ordered some pre made sugar flowers for
my sisters wedding cake. I can make a cake but cannot make it look like
anything more than a cake. So thanks to your company the cake looked professionally
made. It was beautiful. I wanted to take credit, so only those who asked
know that the flowers came from you and were pre made. Thank you again.
Lynn S
10/2/07 Thank You so much for the prompt dispatch of my
order. Though I live far away I recd it safe and sound, and safely packed
in just 10 days. Keep up the great work and can’t wait to place my next
order!!! Great Customer Service J
9/24/07 HI!!
First may I say THANK YOU! for having
an easy to navigate site and great prices. I am interested in ordering
a sports ball cake pan (item # 2105-6506). The last few sites I have
looked at (even the Wilton store site) have been sold out. I need
this pan in the next 2 weeks. I just wanted to make sure that ya'll do
have in stock before I order because I don't want to go through cancelling
an order.
9/15/07Hello
I went ahead and placed my cookie
cutter order, noting on the online form that I needed them for guest gifts
at my November 3rd wedding.
When your company realized the cutter I chose was backordered so I
probably wouldn't receive them in
time, they voided my order and left messages on both my home phone and
cell
phone letting me know.
I want you to know how much I appreciate
this! Many companies would have moved the order forward, not
caring that it would not be received
in time. Two phone calls was certainly going the extra mile too.
Thank you for your honorable business
practices. I will certainly turn to you again when I have baking
needs.
Many thanks,
Valerie
9/15/07 Dear Sugarcraft,
Just wanted to say how happy
I am with your company. All my sugar decor arrived in perfect condition,
not one broken piece. You really take care with the packing.
Can't wait to start my baking. Thanks!
A very happy customer, Patricia
9/14/07 Dear Sugarcraft,
I wanted to personally thank you
for the care taken in packing my order. I have had a few problems
in the past with excessive breakage and have made you aware of them.
I also believe when something is done well to recognize that also as it
is not done as often as businesses would like. It is very easy to
point out errors and mistakes. Sometimes we forgot to write a note
to say thanks as we think it is implied. I take pride in my business
and know it is very important to say thank you when you receive good customer
service. I went through unpacking my order and found only a few items
broken which I understand is normal.
Thanks again and I look forward
to doing business with you in the future.
Sincerely, Chef Donna M
9/1/07 Dear Sugarcraft,
Hi, I wanted to say thank you for
resending my order of the Autumn leaves. Your packaging idea worked great
and almost All of the leaves are perfectly intact. Thank you so much for
the prompt and courteous service I received in dealing with my first shipment.
And now, the fun begins! A very satisfied customer, Sherry
8/29/07Sugarcrafts,
Thank you so very much for allowing
me to order a lesser quantity. I will be ordering the Brown/gold design
along with other cupcake items. I will wait to see the post online. You
guys are awesome!!!!!!!!!!!!
Thank you,
Beverly
8/28/07 Thank you soo much! You are an awesome company!
I really enjoy how you are so efficient on getting my deliveries out quickly.
Thank you, thank you!\ Jenifer
8/24/07 Hi Sue
Just wanted to let you know that
I called earlier and spoke to one of
your colleagues and gave her the
correct billing address for the card
(XXX XXXX Road, London, SW18 3DD),
so hopefully that will sort
it all out. Please let me know if
there are any more problems, and
accept my apologies for being silly
and giving you the wrong address
TWICE! Thank you and Dolores for
your patience and help with this
matter. Please let me know once
the transaction has gone through and
when my order has been shipped.
Apologies again! Jem
8/24/07 Hi again Dolores
Thank you for getting back to me
so promptly... I do apologize for not doing the same in acknowledging your
own letter.
I just wanted to say that I am in
awe of your site.. never have I seen such an array of materials for chocolate
making and beyond. I will not tell you how much time I have spent perusing
your pages and making wish lists... I think I have successfully narrowed
down my lists based on what I need to get my chocolate making hobby paying
for itself.
Oh well off to shop and browse again.
Many thanks again for your help
and I will be placing an order today with your company.
Take care and kind regards, Marita
8/23/07 Dear Sue,
Thank you for all of you’re help
in getting this issue resolved. I know that ever effort has been
taken to correct this issue. Sugarcraft, Inc., has been very helpful
with everything. I will be placing orders again with you in the near
future. Thank you for being so helpful and thanks to you’re staff
for being so friendly and professional with me. I will recommend
Sugarcraft, Inc. to all of my friends.
Thank you, Have a good day. Mary
8/3/07 Thanks, you always get back to me so fast!
Its nice - one stop shopping at your site. Don't even have to shop
around, you have what I want, at great prices. Thanks again, I appreciate
your effort. Elaine
Dear Sugarcraft,
I wanted to personally thank you
for the care taken in packing my order. I have had a few problems
in the past with excessive breakage and have made you aware of them.
I also believe when something is done well to recognize that also as it
is not done as often as businesses would like. It is very easy to
point out errors and mistakes. Sometimes we forgot to write a note
to say thanks as we think it is implied. I take pride in my business
and know it is very important to say thank you when you receive good customer
service. I went through unpacking my order and found only a few items
broken which I understand is normal.
Thanks again and I look forward to
doing business with you in the future. Donna
Dolores-
Once again, thank you so much!
I received everything as promised! You and your staff are wonderful-please
pass on my thanks and gratitude to all-I am a customer for life! Have a
wonderful weekend! Kristina
6/26/07 You are by far the best site I have seen on the
internet. Your selction is wonderful. Laura H
6/18/07 Thank you for your wonderful website. My
daughter started Cake Decorating in 4-H this year and I was at a loss on
where to purchase supplies here in Wyoming. Thanks to your website,
I was able to buy the items that she needed. It was a real pleasure
shopping on your site and the customer service is great. I will definitely
be shopping here more! Have a great day!
5/21/07 i just want to say thank you for being very
helpful and accommodating after a little shipping mishap I got my items
today. everything was in very good condition. my family and friends will
be very pleased with what i can make out of them thanks very much to you
and all your staff. Surely, i wont let what happened the last time stop
me from ordering from you again (if i have the money).. thanks again..
5/21/07
Hi there-
I just wanted to send en ENORMOUS
thank you to all of you at Sugarcraft!!! I had delayed getting what
I needed for my almost-4-year-old daughter's birthday party, which was
Saturday afternoon, until the last minute, but thanks to your wonderful
efforts I got the cake pans I needed in time to make the cake for her party.
I cannot thank you enough!!! Kristina
3/30/07 My replacement
Celboard arrived this morning, and the incorrect one has been dropped off
at a UPS store with your return label affixed. What stellar customer
service - thank you so very much! It is so refreshing to have such
fast and easy exchange. They say that the measure of customer service
is in the resolution of a problem. I must say that your courteous
and speedy replacement simply cannot be topped. Thank you so much
- Irene M
3/23/07...I thought this one was cute so am sharing it.
Dolores
just want to say thank you! after
a little ordering informantion mishap, my fault, you all were nice, and
got my products to me fast!!!!! the edible cake decorations are perfect
and the gold sanding sugar really is GOLD.
my daughter asked for what i thought
was the impossible for her 9th.GOLDEN BIRTHDAY. but thanks to your
company i will be able to make my famous fudge cake, with "beautiful horses
and gold" thanks again , i will plan to continue to shop with your
company in the future.
2/26/07 Let me tell
you that for on-line shopping you have one of the best sites I have ever
visited. Great merchandise, good prices, helpful no cost support and information
easily obtained even before I made a purchase. In fact I told myself I
was going to find something to buy just to thank you and now ( if I had
the money) I want everything you have for sale. Your just a great one stop
and find what you want place.
2-24-07
today i received my order from sugarcraft.
everything was perfectly packed and it reached me in perfect condition.
i would like to thank everybody at sugarcraft for their help and support
and the large collection i could choose from.
1-10-07 Sugarcraft,
Just a quick note to thank EVERYONE
there for your superb work on our very first order from you! Not only did
you handle a fairly large order with lightning-fast speed, but everything
was packed very well and arrived just fine today. The note about the back-order
was appreciated - you really handled everything from A to Z for us!
Like I say, we'll be back a LOT,
so here's to a long and happy "relationship!"
Thank you again!!!
Best,
-Lisa in Colorado
12/4/06 My grandmother is turning 90 in two weeks and
the task of creating her birthday cake fell to me. Coming from a
family of bakers, this is a big task! Since I work a full time job,
Im not able to devote as much time to my hobby as I would like and you
guys not only bailed me out by having beautiful ready-made flowers, but
they arrived in plenty of time-UNBROKEN! Know that you made my job
tons easier, and you made a little old lady a very happy birthday girl.
She will be so pleased with her cake and you guys made it possible.
Thank you for your excellent customer service. Tracey
12/1/06 This is the
second order I've placed with you recently and I wanted you to know that
I'm very pleased with your service. My orders have been filled promptly
and everything has arrived well-packed. Thank you so much!
Vicky D
11/13/06 Testimonial: Thank You! Thank You!
I got myself in a bind with a wedding cake and Sugarcraft bailed me out.
Placing a rush order for last minute needs was risky, but not only did
you get me the product with time to spare, I wasn't charged extra fees
and everything arrived in tact. Outstanding! If the need arises,
I'll use Sugarcraft again in a heart-beat. Lori in Michigan
11/8/06 I was missing a small tube for my 4 tier Crystal
cake stand. I thought I would have to order another complete set, but instead
found your site on line. You delivered my missing piece in 3 days! I will
be visitng & ordering from your site regulary. Thank You!
Dear Sugarcraft, I would like to commend your business
on the extremely prompt service. I ordered my items really late and
really did not think I would get them in time (too cheap to pay the extra
for rush delivery). But I received my order after only three days!
Thanks again. I know my four year old will love the cake. From:
A repeat customer again for sure!
10/4/06I just wanted to thank you for packaging all of
my items in a way that allowed them to arrive without any breakage. I had
a lot of product there and it was GREAT to open each layer and see that
it all made it! Whew! I did not think it was possible!
I look forward to using my product
soon.
10/2/06I just ordered my KopyKake airbrush system the
other day and it was already delivered. It is always a pleasure to do business
with you as I know I can count on dependaple and reliable service from
you and your staff, once again thanks! Cathy
9/1/06 Testimonial:
Thank you so much for your immediate attention to my order.You didn't have
the color I needed, but called me immediately and suggested another item
which worked out perfectly. Couldn't believe how quickly you responded
to my order. I always have doubts about ordering on line, but I know now
you are a great company to order from and I will recommend you to my friends.
Thanks Again, Helen
8/22/06 I would like to say thank you for the great service
I received from Sugarcraft Inc. I was worried that my items wouldn't arrive
in time,
but everything got here on time.
Very fast international service. Thank you so much!
8/18/06 Thanks for all the help in getting the dogwood
blossoms in the cart at the correct price!! You folks are awesome to take
so much time in helping me get my order correct.
Thanks Again,
8/17/06 Thank you very much for your prompt service and
response. It is a pleasure working with a professional company.
8/17/06 Hi! I just wanted to say thank you for having
the different sizes in cake pans that I needed! I couldnt find them anywhere,
even Wilton didnt have them! I ordered them to make my Anniversary cake
which is the 25th of this month. Shipping was super lightening fast and
plenty of time to plan the cake. Great product and great service all the
way. I will be ordering again in the future. Thanks so much!!
7/7/06 I know
that this is not a usual message for you, but I just wanted to thank everyone
that processed my order (invoice number 98877) for the exceptional work.
I would also like to say Thank you to Sue for her gift of the new Air Force
emblem candy mold. I would be in a deep vat of chocolate with out
you all. You are the only ones that had the molds I needed.
Thank you all again and please convey my thanks to Sue for the gift. Pamela
5/25/06 HI, I just wanted to thank you for shipping
my order so quickly. I was very pleased with your products. I would
certainly recommend you to anyone that is looking for cake decorating
help. Thank you again, Jo-Ann
4/19/06 I just want to say a big "Mahalo" (thank-you)
for your prompt response in fulfilling all my orders. I have been
able to create many wonderful desserts that everyone enjoys. Most
especially a tiered wedding cake made out of cupcakes that everyone adored.
Everytime I know a holiday, birthday or shower is coming up I go straight
to your website for ideas. I had to wait over a month for some pans
I ordered from another company and that ruined my plans. Lesson learned,
I don't have to look anywhere else but Sugarcraft. Thank-you again
3/29/06 To everyone at Sugarcraft,
I want to thank you so much for your
prompt and incredible service! Not only do you carry everything anyone
would ever need to create incredible sweets, but the care you exhibit for
the customer, is outstanding! When I saw that my products were already
on the way, I was overjoyed, and amazed that Sugarcraft would go to such
lengths to please the customer. You do not find that kind of service
very often when ordering online. Having said that, I will be 'HIGHLY'
recommending Sugarcraft to everyone I know! You have the best inventory,
prices, and as I said several times already, customer service! A
million thanks, from an extremely pleased customer!
Lisa S.
3/25/06 You are amazing! Thank you so much for all
you assistance! I really am impressed with your customer service!
I can tell you care not only about your business but about your customers
(or as in my case, future customers). That says a LOT about a business
and its management/owners! Your quality of service has not been wasted
on at least one person today!
3/11/06 I would just like to express my thanks for being
so prompt with my order. I received it today (Sat.) and I had just
placed my order on 3/8. Thank you again for such prompt service!
2/07/06 Always a pleasure - you have te best stuff - I
order every month from you and I'm just a home baker. Everything
always comes quickly also. THANK YOU!1 complaint - I wish your search
engine was easier to use. It's hard to search for something I want
unless I konw exactly what category it's under.
2/06/06...Thanks in advance....easy to shop web site...Jenny
2/01/06...Praise God and the UPS Folks! The cookie cutter
showed up this AM, I hand walked it down to the hospital baker, and
he is whipping up dough for 6 dozen
cookies for our Red Dress Community Event on Friday. God bless you for
all
you've done to help me secure this
item. I have your e-mail on file for any future projects. Your company
walks the
walk and talks the talk when it
comes to Customer Service. Have a great day!
2/01/06...Hello,
A note of thank's for the quick,courtious
service and fabulous Rossette Iron
I purchased from your company.It
has been a pleasure to meet you!
Devotedly,Joan
1/27/06...just thought I'd resume this since I made it
throught the Holiday rish once more!
1/27/06...I wanted
to let you know that the package with the Butavan than was missing from
my original order arrived today. I also wanted to send my sincere thanks
for the swift and professional manner with which this situation
was handled by your company. I have never had a similar circumstance
with previous orders, and I know that it is your policy to strive to have
all orders filled and shipped correctly. This one isolated instance (in
the 3-4 years that I have been a customer) of an item being missing and
your efforts to have it sent out immediately stand as proof
to me of the integrity of
your business. I look forward to many more years of ordering quality products
from you. Thanks again for making such a vast array of items available
to us, and for your admirable business practices. Sincerely yours, Terry
9/15/05 You are the
best in the county for cake supplies, and that's why I will continue to
order from you.
Your site is the best because you
give great tips on your site and you answer questions about your
products. You have stuff that other
sites just do not have....
9/10/05 i just wanted to write and tell you thanks for
the super quick shipping of my recent order. got the baking cups in time
for the wedding baking as I had requested! your store is the best and i
will surely sing your praises to all my friends and family here in pennsylvania.
thanks again, bob and loretta
8/24/05
WOW!! What a great company this
is!!
I have already told my friends at
work about your superiority in customer service and products! You have
made me SO happy with both product and efficient service/delivery!! I can't
thank you enough--and my son is going to be so delighted with his "skiing"
cake!!
thank you - thank you SO much!!
7/6/2005: I just wanted to tell you how happy I am with
the service I received. I placed my order at a late date and wasn't
sure if I could get it in time for my son's party. Ordering online
was very easy. After I placed my online order, I received a phone
call to let me know one of my items I ordred was out of stock and you were
going to subsitute another item. The package was sent out right out
and we received it yesterday, even with Monday being a holiday. We were
very please with all the items we received and we will definately use you
again.
Thank you for all your assistance
and providing great service!!!
7/1/05I just wanted to thank you so very much for your
speedy turn around on the edible photo you did for me last week.
I could not have asked for faster, better service. I can not tell
you how important that order was to me and my business. I was taking
a huge chance ordering something like this on such short notice with no
recovery time allowed, but I knew that if there was anyone I could chance
on this with, it was you. You have done a phenominal job in creating
a business that continually helps the ordinary baker, like myself, advance
and grow and for that I thank you.
6/3/05 I cannot thank you enough for your amazing service.
Everything arrived this morning---PERFECT. thank you again!
Best regards, Janet
4/25/05 Thank you, thank you for your speedy order processing!
I placed an on-line order last Wed PM requesting the Click-N-Ship option.
I have it in my hand in perfect condition today, Mon PM: ONLY 5 DAYS
later (including a weekend). It's beautiful; you guys are the greatest!
4/13/05 I love your web site and products.
I enjoy making special cakes and treats for my 3 children's birthdays.
YOu make that VERY easy.
In February I made the Dale Earnhardt
Jr. car cake. It came out great and was a big hit at his party.
I gave many of the moms your web address.
Thanks for being here!
3/21/05I justed wanted to once again compliment you and
your staff on the excellent service that you provide. I received another
order from you today that was just placed on Wednesday!! Every item was
securely wrapped. What a great job you do. Thanks for always having what
I need..and getting it to me so fast. When I visit my brother-in-law in
Cincinnati, I am definitely coming to visit you too!!
2/23/05 I wanted to send an e-mail to let you know how
impressed I am with your company. I can't believe how fast I received
my merchandise. I have never had service so prompt before. I ordered
on a Friday afternoon and had it at my door by Monday morning. Thank
you so much, I will be ordering from you again. Thank you so much!
2/18/05 I am in process of starting a chocolate store
and will keep you in my "best store" list as your customer service and
shipping speed has been first class...thanks Chip
2/15/05 I just wanted to express my satisfaction with
your website and online store. I have never receieved an item so
fast and I have never been so satisfied. I am a wilton instructor
and I will make certain that your business is brought up in my classes.
Thank you.
2/15/05 WOW!!!
What great service and products you have. I received my order today
(I only placed my order on Thursday). Everything was just as expected,
if not better. That pizza slice mold is HUGE! I love it. You
certainly have a great selection of candy molds and candy making products.
I will definately shop with you again. The cost of the shipping was
well worth it. Everything came neatly packed with lot's of packing materials
and so quick. Thanks! Cindy
2/11/05 Just wanted to thank you for your prompt processing
of my order and the obvious care that you put into making sure everything
is shipped safely. I have ordered from you in the past & will definitely
order from you again. Thanks!
Invoice 12889 on 2/4/05: Thank You
so Much!! Now, I know why I am so loyal to you guys.
I appreciate your Awesome, fast,
friendly service. I really appreciate YOU!!!
2/2/05 Aloha!
Just wanted to let
you know that your updated web site is really great. It is MUCH easier
to navigate and to use. Good work!!
Jan. 25, 2005 - I just wanted to
thank you for your great service. I hunted for the plastic Yu-Gi-Oh cake
topper for days on the internet and happened upon your web site. I am very
pleased with your products and prices and shipping. Thanks for making my
son's birthday special and my job easier.
Jan. 20, 2005 - HELLO! Just a quick note to say thank
you for calling to confirm changes and quickly forwarding my order!
I just received it today and was excited to get my daughter's 1st bday
party favors and awesome snowflake cakepan entact. The snowflake
cookie cutters will be an extra special touch to her "Winter One-derland"
theme. I appreciate all of your help and care to ship your products
to me. I will definitely bookmark your page and will let others know
of your wonderful customer service.
Jan. 14, 2005 - I ordered some things from Sugarcraft
on Monday, and couldn't believe it when UPS delivered the package already
today! The service, kindness and fairness of Sugarcraft is exemplary, and
I am so glad that they make such a vast array of decorating tools and articles
available. I also got the book that Dolores authored for Christmas and
it contains a wealth of useful, helpful, practical information. Thanks
again, Dolores-your efforts are sincerely appreciated. Foodguy
Jan. 14, 2005 I received the order yesterday. Thank you
for your prompt service. It
was a pleasure doing business with
you and I will gladly do so again.
Jan. 10, 2005
Hi Dolores!
I just wanted to let you know that
I received my order yesterday...super fast!!! I watched your wedding cake
video and was blown away! I learned so much in such a short time...there
is a wealth of information on that tape. Thank you for creating such a
wonderful teaching tool...it's truly invaluable.
Thanks again...
Jan. 6, 2005
Wow I can't believe I was just e-mailing
you yesterday, and while working in my office my package arrived already..I
am so gonna bake this weekend. Thanx so much. I am new to this, and I am
doing it mostly so I can kitch w/ my gal pals and their wee ones this weekend.
And so the items like the eadible glitter and heat and paint on chocolate
in a tube will be new to me. Thnx for your prompt response and your
affordable prices.
Jan. 5, 2005
I just wanted to say thank you!
I placed an order w/ you for a Blues Clues cake deco. set and I really
appreciate how prompt you were on getting it out to me! You will
make my soon to be 2 yr. old daughter very happy @ her party this weekend!
Thanks again!
10/8/04 Hi Dolores,
Just a quick note to say thank you!!
Once again brilliant service! I had
asked for the molds to be shipped by
the fastest method & they arrived
in super quick time! Much quicker than
some things we had ordered from
within the UK.
Thanks again, its a pleasure to do
business with you!
Jayne & Alison
Dear Dolores:
Thank you so much for your incredible
effort in getting my order out quickly for my gingerbread house.
To my surprise and happiness I received the order today to put into my
haunted gingerbread house tonite!
I really appreciate your filling
my request to get this order out this week by Thursday even though I ordered
on Tuesday!
I will be ordering from you again
soon. You truly have unusual, hard to find wonderful items.
10/15/04: Sugarcraft-
Thank you for everything! I
can't tell you what a great job you all have done to get everything to
me on time!! I am thankful for you!!
Kristina
10/8/04: I would simply like to compliment you on your
outstanding customer service. I have placed several orders in the
past few months as I am attempting to get my candy business off the ground.
I am so impressed by your products and the creative ideas I have gotten
from your website. My most recent experience has simply reinforced
my customer loyalty. I ordered 10 pounds of Paramount Flakes (which
work beautifully, I might add!) The 10 pound quantity was not available
so I was given the option of receiving 5 pounds now and the other 5 pounds
when it becomes available. I am totally satisfied with that solution and
it just reinforces to me that you are a company that takes care of their
customers!
Thanks again!
Sincerely,
Margie
10/6/04: I got the edible picture and premade flowers
in the mail today. I just want you to know how wonderful they are! I am
shocked it came out so good. You did such a great job and I thank you for
making it look so nice. Thanks again! Sherri
10/5/04 ...been lax in recording these praises!
I received my order from Sugarcraft
yesterday and was very pleased with the
products. They arrived in
excellent condition and will add a beautiful
touch to my mom and dad's 50th anniversary
cake. Thanks, Kathy
4/11/04
JUST WANTED TO THANK YOU FOR YOUR
QUICK SHIPMENT. I WAS VERY PLEASED WITH
YOUR PRODUCTS AND WOULD HAPPILY
USE AND RECOMMEND YOUR COMPANY IN THE
FUTURE. THANKS AGAIN
3/31/04
Hi Dolores!
Great website, very easy to search
through...
I have ordered numerous items from the internet, but I
have never had service as wonderful as yours. I couldn't believe
that my package arrived already. Thank you for such solid professional
ethics. I value your products and look forward to future orders.
3/4/04
Thank you soooo much. You
have a great website, my niece, Erin Thompson from Cakescapes told me if
anybody could help me you ladies could. She buys from you and said
you are the BEST!
2/27/04
Before I went back home to Iowa
last week I had placed orders at Sugarcraft for Alpine hi-ratio, Alpine
icing base, boards, boxes, fillings, acrylic cake stand, parchment paper,
airbrush colors, etc. etc. When I arrived back home, everything had
arrived and was ready for me to unpack and get organized. Your service
is really excellent and now when I move back to Iowa in April to live permanently,
I am really happy to know that I can to order my cake decorating supplies
from Sugarcraft and receive such excellent service.
1/20/04
The Karousel Turntable is wonderful.
Love the light weight of it! The bi-directional control is great!!!
and it is so smooth just wonderful. Most of all that beautiful white color
all over! It is plain to say it is an Awesome "little" machine.
Was able to get the cake order done and delivered on time.
My clint was so pleased and made her special day an extraordinary
special day! She cried tears of joy. Oh my, I
truly love what I do and the joy it brings! Thank you again for helping
me to accomplish this huge task.
I will be in touch from time to
time for purchasing any supplies that I need in the future!
You will be my #1 place to shop. Again I appreciated your help in the timely
manor and will pass this information on. You are the best! Have a
terrific day! Renée
12/06/03
Dear SurarCraft,
I placed an order pretty late in
the day today (nearly
3pm) and wrote in the comment section
that I needed it
quickly and you sent it out today!
I am so impressed
and you have lifted a big weight
off my shoulders.
Thank you ever so much! You people
are really the
greatest!
I will continue to recommed you
and your products to
everyone I meet!
Thank you,
Friday 11/21/03 Ladies:
I am writing to let you know that
the order that is on its way to me is without the second snowflake cookie
cutter. AND, when I checked
my bank account this morning, the credit was already there. I have
to tell you,
and please pass this onto Sue in
Customer service...Your company has been terrific with it's communication
and customer service. I know
it was my mistake to begin with, but you (all of you) helped me to resolve
the
issue and did so in a very timely
manner. Kudos and more kudos!!!! I look forward to receiving
my order
today from UPS and will definitely
look for your store again in the future!! Besides, I bookmarked you!!!!
Friday 11/14/03
I know you would expect me to be
emailing about something gone wrong on your
website, but I think your web site
is so all inclusive, user friendly and
totally fun to browse through.
I have plans on doing pictures on 12"
cookies as a business and all the
information you provided has me so excited
about getting started. I just
wanted to say thank you for having such a
resourceful web site, I feel if
I can find any information that I'm looking
for.
Thurs. 9/11/03
I received my order a few days ago,
and I am very happy with the quality of the cardboard cake circles.
Thank you for making it availabe.
I am currently involved in
a fund raising cake baking venture for the church where I am employed.
The
members of this church are very
discriminating, and we are all pleased! (All profits
from the sale of the
cakes go to our Mission and Outreach
Committee.)
Thank you again for your assistance.
Tuesday, 8/26/03
Dolores, UPS delivered my Barbie
facemakers at 1 p.m. today. How about that
for speed! Thank you so much
because I know you were swamped with orders &
went out of your way to get these
to me. From now on I'll order all of my
supplies from you. Wilton
isn't always punctual or even friendly, for that
matter. Thanks again.
Note from Dolores She ordered
them on Monday afternoon, we shipped Monday, she lives about 2 hours from
us.
Monday 8/25, 03
I just wanted to email you guys
and tell you I LOVE YOUR ONLINE STORE AND WEBSITE! I have ordered twice
in the
past month and everything has been
just perfect! I am planning my wedding and trying to do a lot of the things
myself-
with the HUGE variety at Sugarcraft
I have been able to find everything! I get an idea in my head about something
cute I
could create for the wedding and
*poof* Sugarcraft has got it. Right now I'm just ordering small quantities
to see what I
like; one package of cupcake picks
here, one package of sugar flowers there, but without a doubt, when it
comes time to
buy the large amount of picks for
my wedding cupcakes and large amount of sugar flowers for my wedding cake
cookies,
I won't think of looking anywhere
but Sugarcraft!
THANKS FOR EVERYTHING!
Monday 6/30/03 - I
wanted to let you know that you have done a wonderful job on your web
site. It's not fancy but it
is very easy to navigate, you have some
great products, and you have added
tons of information that is very
useful. Kudos to your web
folks.
I was curious though, as to why you
do not send a confirmation email
when an order is placed. As
I understand your current system, it will
not send an email until my order
is being shipped via UPS. If for some
reason my order did not go through
your electronic form correctly, I
will wait 2-3 days without knowing
if my order is in your system. If
after 2-3 days I do not get an email
from UPS, I would have to assume
that my order was not accepted and
have to give you a call. I think you
could improve your service to your
customer by acknowledging their order
was placed and is being processed.
Need these items by
12/9/02. If the Thanksgiving weekend slows the order up and I wont
receive it in time, please let me know.
NOTE: I am actually saving money
going through your site as opposed to Wilton's! I'm so glad I found
this site! Thanks!
From UK:
Many thanks to you all at Sugarcraft
in Ohio!!!
My package arrived today and everything
was better than expected
and in A1 condition - no breakages.
I can't thank you enough for a courteous,
speedy service. I shall not
hesitate to order from you again
or to recommend you.
I wish you continued success in your
business.
I just wanted to thank you for the exceptional service
you provided to
me the first time I ordered from
you about one month ago. Being
stationed overseas with the US Army
it really limits the availablity of
cake decorating products, but your
company is A+ on my list. You are
making my stay over here a little
bit more enjoyable. Once again THANK
YOU. Colleen
To whom it may concern:
I would like to take a minute
of your time to THANK YOU and your staff for
a very prompt and efficient delivery
of my recent order. I was very much
impressed with your service and
I appreciated the concern of a item that was
out and the substition call I received
before shipping. Everything arrived
in excellent condition and I appreciate
doing business with you. Thank You
for letting me be a customer and
Thank You for everything that I received
from you I am very well pleased
and thought I would take this time to let
you know.
Hello
I just received my order this afternoon
and wanted to thank you for the great service.
Everything was packed well and arrived
in good condition.
Sometimes it can be risky ordering
anything online, however after receiving three orders from
Sugarcraft, I have been very pleased
with the products and service you offer.
I just thought you would like to
receive a compliment instead of a complaint. LOL.
1-31-02 I have to tell you how impressed
I was with your web-site, the organization and ease of ordering.
Even though my order was small,
it was given the same importance as any larger order. I've
passed on your co. info to my sister,
she'll love it.
Thank you for my order. It
arrived exactly on the day you said it would,
everything was there and nothing
was broken! I really appreciate this,
especially since the last order
I received from a well-known "candy site"
was a disaster, and when I reported
this to the company, they said I was
mistaken, even before they received
my damaged merchandise. Thanks again
for your excellent service.
Sugarcraft:
Just wanted to say I received my
very first order from you today and I'm
very pleased. I was unable
to find the long loaf cake box in any local
stores here so I was excited when
I saw it listed in your catalog. Thought
I'd give you a try and I'm very
glad I did. I love the boxes....a clear
box is so much better for presentation!
Also, the cupcake boxes...can't
find those here either and will
be baking a batch to take into work on
Friday...makes transporting them
so much easier.
I'm so pysched and will definitely
be ordering from you again.
Dear Sugarcraft Staff,
I recently placed an on line order
with you and just want to tell you how pleased I am with the service I
received. My order was
acknowledged very quickly over the
computer and in my hand before I knew it. Your products are everything
your description says.
Your customer service relations
are refreshing. My only regret is that I didn't order more. I will be placing
further orders very soon.
Thank you,
Hi Dolores!
I ordered from Sugarcraft for the first time this week. I
just wanted you to know how very,
very impressed I am with your service
and delivery. I ordered on
Wednesday, and I received my order today!!!
I was so shocked, I couldn't believe
it. Thanks for such a great place
to shop - I definitely know where
to get all my supplies from now on!!!
Delores, I got my order today,
and it felt like Christmas. I am so glad I found your site and I'm
sure you'll be getting
more orders from me.
Since I travel with my work and live in motels a lot, I am even considering
taking some gum paste
and my tools and practice
in the evenings. I think I've gone nuts. Anyway, thanks again,
and I appreciate the fast
service. What a treat.Charlotte
in Florida
I am sure you are already busy enough
but I just had to send you a quick
email to say, "thanks." This
company was great to work with and I talked to
a couple different people.
I have already recommended it to others. Thanks
for everything. Keep up the
good work.
So wonderful!
I just had to share
this with all of you. It wasn't just MY help. Thanks to all of you too
who helped her: Dolores
Oh my God, I made it! My first wedding
cake ... and it was so beautiful.
Thanks ever so much for your support.
What a hectic weekend it was for me.
Burnt the first set of cakes I made
during the week (I never burn cakes,
don't know what happened this time)
so had to make them all over again.
Didn't get to bed till 3.30 am on
Friday - spent my time baking, waiting for
the cakes to cool and then icing
them.
I made a three tier cake with the
basket weave design. I used Marida's icing
- thanks so much for the recipe,
it actually tastes very good - and iced the
cakes in the ivory colour I ordered
from you. Boy, was I nervous!
I also made the initials of the bride
and groom using the educators cake pan
I ordered from you a couple of years
ago. Everything turned out so
beautifully.
At the reception, the bride insisted
I be introduced as the one who made the
cake. Everybody loved it! I made
a banana and praline (hazelnut) cake and
people went for second helpings
'cos they felt it tasted so good. I think
I'm in business. The amateur has
turned pro!
Thanks ever so much for all your
help and encouragement. I'm really thinking
seriously about coming to the States
next year for a Wilton course and I
will definitely call on you when
I get there.
Thank you, thank you and God bless
you!
Avita
Sometime ago you told us on the
message board about your switch to UPS (only
for the States). Well here is my
story about them
Last week (July 18) I ordered a
couple of beauty things online from a
website in the States. They sent
me an order confirmation that the stuff was
shipped the same day with UPS to
Holland. It would take approximately (2-4
or 2-6 days can't remember anymore).
This morning, just before leaving home
to go to the office, I received
a phone call from UPS varifying my address,
because they couldn't read the handwriting.
Can you believe it, the package
is already in Amsterdam, WOW. I
was charged USD 23 for something that isn't
too heavy (about 1 lb.) but hey,
the service you get is amazing.
Unfortunately I can't do this with
my supply orders from you, it would cost
too much.
Just wanted to let you know what
a great service UPS provides contrary to
the PO. Have a great day.
Marysia Hoever
Hi Dolores,
I just found your website the other
night, quite by accident. Wow, was I thrilled. I love to bake, cakes
and cookies and love a
beautiful presentation. I
ordered something from Sugarcraft at the end of last week and the box was
on the front porch when I got
home from work.
You have everything and more.....
Thanks for your wisdom.
A new, very happy customer
with lots of room for new baking supplies.
Received the bride
and groom and am very pleased with the quality Thanks so much for
the prompt
service Mary
I just received my order from you
and everything is perfect. I look forward
to purchasing more items from you
in the near future. I will be telling my
friends about your site and not
just the great service but the fast turn
around. Thanks so much.
Dear Sugarcraft: (I have added this so that people will
know this works well!)
I just had to write and tell you
how pleased we are with the liquid food coloring we ordered from
you! We are using them to
color wooden beads, spools, etc. for parrot toys. Before ordering
your
food colorings, we were using the
tiny bottles found in the grocery stores. Even after using a whole
bottle of the coloring mixed with
a little water, the wooden pieces came out very pale. Then, we
tried yours as soon as we got them.
WOW! What a difference!!! Our parrot toys are now bright,
vibrant and stimulating for the
birds! You can be sure we will be ordering more in the future!
Thanks for providing such wonderful
food colorings!
My order arrived in Toronto yesterday,
and it was absolutely perfect.
Nothing was broken, everything was
better than expected and I didn't
have to pay extra duty to boot.
Thank you so much for the quick
turnaround time and looking after
this order.Feb. 15
I just wanted to let you know that
I received my order today and you did a
great job. I'm looking forward
to doing business with you in the future.
hi delores....i just recieved my
pans....i am in the process of baking them
now...i just wanted to thank you
again so much for your help...i have been
serching this web for a week now,
and you are the only one that has helped
me...i am going to keep you in my
file, and will defently use your service
again......tracy
Hi Dolores
I just wanted to drop you a quick
note to let you know how pleased I was
with the level of customer service
from Sugarcraft. My most recent order
was for the 3mm bead mold.
I received a phone call asking if I needed this
for a recent project because it
would take 2 weeks due to backorder. As
you know I plan way ahead (the beads
are for May!!) so waiting the 2 weeks
was no problem.
The bead mold and pearl dust arrived
exactly when I was told it would.
Can't wait to play with it!
p.s. my trip to Troy, Ohio
is off but my husband "gave" me a trip to
Portland for ICES this year. I am
turning 40 and told him I wanted to do
something special.
Perhaps our paths will cross in
Portland?
take care, and please pass along
my feedback to your service folks. They do
a first class job. I am confident
to order anything from Sugarcraft.
thank you!
I am just letting you know that
I received my order of the cross mold. I
am so pleased not only with the
ease of your web site but the products and
the super speedy delivery of the
items. I look forward to visiting your web
site often. Thank you.
My name is April Mitchell and I
placed an order on your website Tuesday.
Feb. 22nd is my son's first
birthday. I decided on a fire truck theme and
ordered the party supplies from
birthdayexpress.com. However, they are out
of the dalmation cake pan I wanted
to complete the deal. They weren't very
helpful in telling me where I could
get one either. I was franticly
searching the internet when I came
across your site. What a pleasent
suprise...not only did you have
what I was looking for, but I was able to
order the cake decorating kit to
go with the cake pan. Your site was easy
to access and your prices were very
reasonable. Thanks for saving the
day!!!
I cannot tell you how much I absolutely
love this web site. This is a cake
decorator's dream. Easy access
from computer. This is wonderful. Please,
never let this web site go.
I recd my order on Wednesday and
I'm very pleased. I
live overseas and was only charged
what it cost you to
ship the package to me (of course,
plus the cost of
the items). Plus, I recd my
order in less than a week
from when it left your company.
Now if I can just get
my Christmas gifts from my family
that quick!
Great service, great prices, and
wonderful
I just wanted to let you know how
pleased I am with your service and items!
I was so surprised to see my order
in the mail already. I'm sure I'll be
ordering from you again. You
have the greatest selection of supplies. And
I really enjoy your website. Thanks!
Dear Dolores
This is the second letter I have
written reguarding your staff .
I placed my order on thursday, on
Friday I recieved a call
to let me know that you were out
of one of the things I ordered
that considerate gesture has won
me over as a customer for all
my decorating needs,I was expecting
my order the end of this week
imagine my surprise,my order arrived
today! Your staff's excellent
work has put me ahead of schedule.your
website has become invaluable
with tips and hints it's making
my job easier.
Thank You so much,your loyal customer,
Erica
P.S.I wish all web based company's
were as great at customer service as
yours is.
Hello -
Just a note to tell you how pleased
I am, with my first order!
Every item arrived lovlingly packaged
- no one sugar item was damaged or
broken! A good online shopping experience
with your website and service!
Thanks - Pat
Dear Maam,
I recently placed an order to your
company,Like you I am a stay at home mom,I am home schooling my children
also.
I was so thrilled when my order
came in only 3 days after I placed my order,your company was also polite
enough to let me know that part of my order had been backordered,it arrived
2 days later I recieved that.
Your service has been excellent
I will gladly place more orders with your company thank you so much all
of the customers that order my chocolates thank you
also.
a very satisfied customer,
My Dear Dolores,
I have been reading the thread the
person started and I felt so ashamed. She
shouldn't have done it like that
and I can truly imagine you and Sue being
devastated. Whenever there is a
problem it should be resolved on a one on
one talk, not publicaly.
You can for sure remember the questions
I asked about the invoices I got. I
emailed you and you forwarded the
message to Sue. Sue looked in to the
various invoices and couldn't find
what the difference was and I too went
over and over again to my Bank Statements
and found out that you charged
about $ 6.00 less for the ebay book.
I wrote Sue about this and told her you
should have been charging my card
for the $ 6.00 more. Sue stated that she
thinks you wouldn't care for the
$ 6.00.
Furthermore, you also copied the
writing book by Mary Beth Enderson for me
fro FREE.
This just shows the WONDERFUL person
you are. All this made me decide I
should make it up to you by sending
you a little memento or so from Holland
just to let you know how much I
appreciate your good heart. I'm still
looking for a nice thing you would
love.
I just started doing business with
you one year ago and I've always been A
SATISFIED CUSTOMER. The first time
I ever placed an order I got a reply from
you (expacted Sue to reply). I went
WOW I couldn't believe that Dolores
McCann, who's cake picture I had
seen in a Wilton cake book, replied
herself. I was really excited. I
immediately felt a bound.
You and Sue even went out of your
way to ship my last orders to Lynn so I
could have lesser shipping costs.
Whenever I'm in doubt of doing something
I contact you and you give me right
directions. I'm VERY PLEASED WITH
YOU, Dee. Don't let the bad mouthing of
people put you and Sue down. Rest
assure that there are many many people who
appreciate what you're doing for
us. And we love doing business with you.
YOU ARE NO CHEAT.
Sometimes people get jealous and
say things they'd better not. If an
individual is honest he or she should
go behind closed doors and resolve the
problem. You don't gain anything
from going public and start shouting. It
serves her right if you don't want
to do business with her again, I for one
wouldn't!!
Dee, I hope you have a very nice
day and keep up the spirit.
By for now,
Marysia a.k.a. Mary H.
PS: I don't mind if you put this
message on your Customer's Service page.
Subject: just a thank you
Hello,
I am trying to start a business
with candy making. I have a sewing shop and
want a weekend project so this is
it. I have made wedding cakes and special
cakes for over 2 years now. I have
found a terrible shortage in people like
you I have a great feeling now that
I have found your sight. I just wish I
had found it sooner. I have been
searching for wrappers and boxes for a while
now. and I order a lot of my cake
items to. I just wanted to say thank you
for having such a great sight. I
found everything I have been searching for
and so much more. I wish you had
a paper catalog but hey I'm not complaining.
I will be getting a list together
for my order from you and again thanks for
have such a great selection and
an easy sight to find everything. Brandy
Travis
Subject: INVOICE 47560
I just wanted to say AWESOME work
on the photo!!!
Thanks for the great service!
I've only been decorating cakes
since last summer, when I took the Wilton
Course I. I don't work in a bakery
or a supermarket. Occasionally I sell
cakes to friends or to my husband's
office.
Anyway, I wanted to tell you that
you and your site are both terrific! The
pictures are great, the newsletter
is helpful, the message board is the best
thing ever, and now I have just
discovered your catalogue. I purchased some
things last Friday and they arrived
yesterday! It was especially nice to get
that celestial cookie mold that
Wilton says they don't carry anymore.
I can tell from what everyone says
that you must be a very special person.
I'm sorry I live way back here in
Connecticut so I can't tell you this in
person. Keep up the good work. I
visit your site almost every day, and I
can't wait to order more stuff from
your catalogue.
Sue
I just wanted to let you know
how much I appreciate your personalized
service. There are a few more things
that I need for this cake I am doing
and I was going to get them from
the local cake decorating store but now I
am going to use you first.
Thanks again, your personal service
has won a loyal customer!
I just wanted to thank you for your
quick and great service!
I live in Sweden, and just two weeks
after I had placed my
order it arrived on my doorstep.
Special thanks to the person
who wrote "Gift" on the Customs
Declaration saving me some
extra government charges!
I'm looking forward to order from
you again.
Best regards,
Sara
August 7, 2000
Hi, my name is Michelle Pocha and
I have ordered several things from you
after discovering your web-site.
I just want to say how pleased I am with
your service and quality of your
products. You are very promt and I am amazed
how well packed your products come.
I will continue to enjoy your products
and always look forward to finding
new things that have been added to your
web-site. Thanks for contributing
to my enjoyment of making cakes!!!
July 29, 2000
Thank you so much for having such
a user friendly site and such a wide
selection of items to choose from.
I can't thank you enough for making all
of your items available to the on-line
public and for responding so fast to
fill the orders.
I ordered some 'Bear in the Big Blue
House' cake decorations last week for my
daughters (upcoming) 2nd Birthday
party and I can't believe how fast
everything shipped to us. She is
so excited now knowing that Bear will be on
her cake and cupcakes. You
have made my daughter so happy. Her 2nd Birthday
will be so special now - Thanks
to you!
I will be sure to tell all of my
friends (on-line and off-line) about your
site and I will be back to order
from you again in the future.
Keep up the good work!!!
June 19, 2000
I just received my order today.
I have to say that I am very pleased with my order. It arrived so
quickly and none of the sugar shapes are broken. I
was so happy to see it so early
since I just ordered them last week. Thanks again for such wonderful
service. I will look forward to doing more business
with you!!
I have been looking for these type
of cake decorations for years. I got your name off of a wedding bulletin
board. I will make sure that they all know
how fast you are and how nice your
items are. I think your prices are great too. I am thinking
of buying a lot of the flowers for my wedding cake. I
can't wait to order them!
Thanks again!!!
June 19, 2000
Hi All,
I just wanted to make a public thanks
to Dolores and Sue at Sugarcraft for the completeness and prompt delivery
of my Sugarcraft order! It's easy,
efficient and fast. Why shop anywhere
else? Plus, where else can you get such great advice and personal attention?
I emailed a couple of questions
regarding products and got a quick,
knowledgable response. I placed my order the next day and it was delivered
to my front door in 3 days!!
You're hard work and impeccable business
practices are much appreciated
Hi Dolores, I called and one of
your staff members gave me all the info. I
was pleasantly surprised to find
out 2 day was only 12.00. I thought it was
going to be much more than that.
This is for a very good customer so I am
very happy that she will get the
picture on her cake.
Thanks so much, I just love working
with you!!
June 6th
Hi Sue, My sailboat Edible
Image arrived on Saturday without a scratch,
mar, or ding. It is nicer than it
looked on the web site. The hubby even
liked it. Thanks again for all your
help in getting me set for the
hubby's birthday , and PLEASE keep
up the great work. I'd be lost
without you.
May 31
Sue - Thank you so very much for
getting back to me on my order. I will
wait its arrival, and as always,
you are all the best people in the world to
deal with!! You have saved
my life again as this was a last minute wedding
booking, and I am so glad that we
were able to get the stand. I love you
all!!!!!! Thanks a million
times over!!
I have been meaning to send you
a quick note.
Fantastic!!! I faxed my order on
a Thursday afternoon and I couldn't beleive it on the following Monday
(4days) I had
my molds and misc. order. Your service
was nothing less than GREAT!!!!!!!!!!!!
I certainly will order again in
the future and I will pass the info on.
By the way the IceSkate molds are
really cute. I know when we make up the chocolate suckers for the
upcoming awards banquet on June
1 the guests will really be surprised.
I can't thank-you enough.
Thais
Have a great day
And Happy Mothers day if it applies.
May 8, 2000
I just wanted to thank you for quick
service. I received my
order within a couple of days.
I've never ordered over the
internet and was a little nervous
about doing so. I was afraid
what I orderd would not be what
I was really wanting. It was
exactly what I needed.
May 3, 2000
Thank you for making shopping with
your establishment such a pleasant and
reassuring experience. I enjoyed
the experience entirely... from browsing
your "shop" to purchasing products
to contact of follow-up of order!
Thank you for such speedy reply...
quite rare with online commerce. I
appreciate greatly the fact that
you have personally undertaken the
opportunity to substitute certain
items to meet my requirements.
You have succeeded in providing a
wonderful service... a great site with an
extraordinary amount of products
and photos to go with... AND wonderful
customer service relations.
I applaud you all at Sugarcraft...
Bravo!
A very satisfied and "sure-to-return"
customer
I just wanted to tell you I am very
happy with my orders that I have
place with your company. they have
been reasonable in price,good
quality,and have been delivered
each time in a very timely manner,,,,I
will be sure to pass on your name
and site to others with an interest in
this type of products with every
confidence that they too will be
satisfied.
Thank you .
I have just received my order.Everything
is great and your service is
excellent. Many thanks again.
Thankyou for your quick response
and your helpfulness. I will say that the
reason I chose to do business and
will do business in the future with
Sugarcraft is only because you answered
my email first. I email 4 other
companies before yours and you answered
me back. To me that says you want my
business and you have it. Thankyou
so much.
Dolores
in reference to this message and
the previous exchanges to help me with
this little order of mine, I would
like to let you know that the parcel
reached me today.
And that the goods were exactly what
I was looking for, so I'll add my
personal raccomandation to interested
friends and hope to "open up" a new,
if little, market for your excellent
service that I commend highly (even if
the shipping expenses of 79,53%
is not light!! Mind you, I see they are all
real expenses and I understand that
they helped in the rapid arrival of the
parcel).
Thank you again and my very best
wishes.
March 13, 2000
Just a quick note to let you know
that the items arrived this morning in
excellent condition. I will be sure
I am going to be using your services
again! Thank you so much.
Feb. 25, 2000
A note to all customers:
Tired of struggling with fondant
to make your petit fours? Buy Roll/Petit Four
Icing. JUST HEAT!!!
This is the fastest and easiest
way to cover Petit Fours. I bought this product
from Sugarcraft (by accident) and
I discovered the secret to saving countless
hours in the kitchen!!A great product..
and I have tried many.
V.Sherman
Feb. 21, 2000
I wanted to send you a quick email
to tell you what a wonderful site you
have! I run two companies
and have ordered from you many times. Your
products are wonderful and your
site is the easiest I have found to maneuver
around! I like yourself have started
my companies basically to stay home with
my child. It has turned out to be
better then I have ever expected.
I would like to thank you in advance
for any help you can give me. Keep up
the wonderful work. You are truly
an inspiration to all of us in the
cake/candy fields!
Feb. 2, 2000
I just wanted to thank you for such
prompt service regarding my order of 5
gumpaste Calla Lilies placed on
January 27, 2000. I did not expect to
receive it until the end of the
following week, however it arrived on the
31st in perfect condition. I will
definitely order from your company again.
Jan 24, 2000
My order all arrived today (with
the exception of one small B/O item. I
just wanted to tell you how excited
I am to be able to find these types
of products to complement my small
home business. You make me look very
professional, and I don't have to
go out and scour countless stores to
try to find these items. This is
my second order and I have been very
pleased!
Good morning Dolores,
I received my turntable Friday afternoon.
Thank you so much for pushing
this order through. You are TRULY
a gem!!!! Your love for the art of
decorating really comes thru. Thanks
again for letting us cake decorators
have a site to chat. May God continue
to bless ALL that you put your hand to.
Brenda aka Loretta
-------
Hi there :) I just wanted to thank
you for your prompt service--I received the cake
topper on Friday!
I also wanted to commend you on
your courteousness and helpfulness when I
called to find out if you had the
cake topper in stock before I placed the
order. (That was the topper that
my fiancee had really wanted and I was
getting rather stressed about locating
anyone that had it in stock)
Thank you again for your time and
for helping to make our special day a
little bit brighter :) Judy
----
Just wanted to thank you for my
order. We really like what you all have
done. We will keep you in
our file.
Aloha from Hilo, Hawaii
-----
Received my order yesterday; everything
was there and in perfect shape. What service!
Just wanted to take the time to
let you know what a pleasure it was to
do business with you. You
will certainly be hearing from me in the
future, and I will not hesitate
to recommend you to friends and family.
Thank you so very much. Brenda
---
May 29, 1999:
Since I kind of learning how
to use this computer, I thought I'd get some more practice and drop a line
to tell you I recieved
my order, and that I am absolutely
delighted with everything I purchased. I am so glad that I found your company!
Also I
really want to thank Dolores for
being so patient with me. Without a doubt, I will be ordering again.
Thanks again, and have a good
week-end.
Chris
Ok thank you- and thank you for the
wedding cake book. I love it. I haven't put it down since i got it. You
did an excellent job on it!!!!!!! Kim
---
I ordered your new book and I love
it. I was also very pleased about your prompt and friendly service--Thank
you Jill
---
Hello, Dolores. I found
y'all on the 'net a few weeks ago and have been reading ALL of your stuff
out there!! I think it is WONDERFUL, and I've
learned a lot already. Brenda
---
I just saw your web page for the
first time. I must say that I really enjoyed it. A few years ago I took
a class, but I didn't stick with it. I really want to get back into it,
and reading your page really got me excited. I just wanted to say thank
you and that I look forward to reading your newsletter. Thank You, Carmen
Perini
---
I just love your web page and have
learned a lot reading it.
---
I love your web page. I am
in the course three classes currently and I looked all over the net for
cake decorating and I think that I am addicted to your page. It is
very informative, especially for the beginner. I can not wait to
try some of the recipes. I am forever searching for a buttercream
recipe that does not make my teeth ache from all the sugar.
---
My book:
I just received your book titled
"A Workbook of Wedding Cakes", and I must tell you that it is worth it's
weight in gold. Thanks so much for taking the time to be so open
and willing to help novice decorators such as myself. I really love
your website -- and look forward to browsing it when I can.
Once again, you're so prompt!
Received order including plates, pillars, and colors. Very, very
pleased with service you provide.
To Sue: I know you folks receive
and answer lots of mail. But, you've made me a lot more comfortable
with all your ideas about my first-ever wedding
cake, due 29 August. Your
idea to solve my poblem of only a two inch difference between tiers with
push-in pillars will work wonderfully well! I
set up the plates just received
and only one-inch larger than cake pan, put cake pans on plates and pillars,
and added the ruffle around the edges. Plus
the bottom tier on the 4-inch larger
plate and sitting on the 10" roman pillars looks much better. Looks
like I'll be able to work out a bottom border just fine. Now the
cake looks more like a triangle.
It's still too tall, but that's what
they want. They won't even be able to see the cake topper -- can
you believe it? HA! Well, whatever works for
them. Hope other people besides
bride and groom are over 6 feet!!! Andrea
---
Hello from Hawaii.
I thought it befitting to thank
you for providing such a wonderful web-site and on-line catalog.
I completed a small wedding cake this weekend using the items that I purchased
from your company. The cake was a two-tiered Italian Cream Cake decorated
with rolled fondant and buttercream icing. It was trimmed with beautiful
lavender and white orchids, ribbon, and pearl sprays. It was my first
wedding cake! My friend was very pleased with the results and the
guests had some nice comments! Again, thank you for providing many
ideas and supplies. I will continue to do business with you. Aloha,
Zoe Sonoda
Just wanted to thank you for your
quick & friendly service. I ordered several cookie cutters last
week & was very happy with the quick delivery of my order, as well
as the cutters. I will definitely shop your web site again, &
I've already reccomended it to others. Thank you!
---
Dolores, Sue and Joyce, (shipped
200 gingerbread men cookies to Port Of Trinidad!)
The "boyz" arrived onsite from Customs
last evening about 5:00 as we were on our way out. Picked up the
box and took them home.
I am happy to report that first of
all, they are as cute as can be! Secondly, we only had a few casualites.
You are to be commended for the
packaging job. And they are
very professionally wrapped! The Custom's officers helped themselves
to 2 of the cookies; there were 2 cracked
right down the middle of the body
and 2 that had broken legs. Everyone else managed the journey safely
and intact!
Just for your future packing information,
the broken ones were on the very bottom box on an outside row.
Sarah is in the States for Thanksgiving,
but I'm sure that she will agree when she sees them that they are as adorable
as I think they are.
We have ordered a gingerbread house
from a local baker that these guys will lounge around and then one will
be given to every employee and
his/her spouse at our Christmas
party on the 5th. Cute!
Have a happy Thanksgiving, a joyous
Christmas and a safe, prosperous New Year. Thanks for your hard work
and dedication to this new
project...something to add to your
resumes! Deb
---
Just wanted to drop a line and let
you know how much I appreciate the great service I recently received from
your company. I live in Louisburg, KS -a small town 30 miles south
of Kansas City, Mo. I searched and searched in the local stores for Scooby
cake decorations for my son's 3rd birthday party but could not find anything.
I finally started searching the web....you were the 6th or 7th site that
I visited and I finally found what I was looking for. Your site is
well organized and easy to get around. You have great ideas and are
very reasonably priced.
----
Thanks Dolores! Much appreciated!
Just want to let you know how much
I enjoy dealing with your company. You are so efficient, and my orders
always arrive in good shape and in a timely manner! It's difficult
for me here in Japan trying to get supplies. Ever since I found your
site on the internet, it's been a breeze! Thanks again, and keep
up the great work!!!
Linda
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that I just placed Monday,
Great service and It arrived in excellent
condition.
Thank You!!
Pat in Rochelle, Illinois