We totally realize that we cannot
please all the people all the time. We apologize for those human failings.
But we make every effort to do so. I'm sure if you ask in a polite manner
that we will bend over backwards to help you with any problem you are having.
HOME-MENU
2/12/10 Just a quick note to thank-you yet again for
your amazing and outstanding service.
Ordered on Sunday and received today,
that is what I call fantastic time for the US to UK!!
I know UPS plays a big part
too but thanks again for a super efficient quick turnaround. Claudine
1/13/10 I got my order today, thank you so much for the
fast shipping! I appreciate you calling me to let me know the things
on back order and letting me replace them with similar items.
I love all the products and will definately buy from you again. Thank
You! Edee
12/15/09 I appreciate your kindness and help. Your company
is a very helpful to my work here.
I really want to say thanks again.
Jeongsin
12/7/09 Thank you so much. We are excited to receive
the cookie cutters. My Grandmother and Mother both have a set of these
wonderful cutters and now they are buying me my own set as I set out on
my own to continue the Christmas cookie baking tradition. My Grandmother's
set is over 50 years old and my Mother's set is nearing 35 years of age.
Both sets have held up beautifully but are starting show their age and
they were worried they wouldn't make it to see me through years of Christmas
baking. We all just wanted to take a moment and say again how wonderful
your cutters are and how much everyone have enjoyed them over the years.
Thank you so much, Cassy
12/9/09 To whom it may concern, I have been ordering from
you for the holiday season for the past 4 years. It has become a tradition
for me to give family members and friends chocolates for Christmas.. I
just wanted to take a minute to say thank you for providing your services.
It is very hard to find packaging supplies, etc. sold by piece rather than
bulk. I appreciate the vast selection of products you offer and the timely
manner in which you ship them. Thanks so much. Regards, Becky
12/8/09 To whom it may concern,
I have been looking for a good supplier
since moving to North Carolina. After checking your web site .I will definitly
be using your services. Thank you for having everything I need.!!!
12/4/09 Dear Sugarcraft Company: Just want to thank you
for your wonderful website. Great search capabilities. Good
candy tips. Love it! I've been making candy with summer coatings
for nearly twenty years and have had some trouble the past six or eight
yrs with finding a company I liked. I found everything I needed and
your prices were very reasonable. I plan on being a regular customer from
now on. Thanks and Happy Holidays. Caroline
My cousin is an aspiring cake decorator and was also very impressed with your shop. This is just the right place to offer all the supplies and inspiration she needs to excel in the craft.
We were having lunch earlier that day and a woman I did not know saw my logo on my coat and started talking cakes with me. She told me I MUST go to your shop. I told her that was why we were in the area. Apparently you have a very good reputation in your area.
Keep up the good work, Ruthann C
2/23/09 Received my order of sugar bell molds and chef's
hat; just wanted to let you know that we are so pleased. My mother and
father-in-law were bakers and she always made sugar bells with the kids
so we wanted to give them their own molds now that they have their own
families. Thank you so much for your prompt order and good service. Cordially,
Marilyn
2/23/09 thanks sooo much for getting me my small order
of luster dust by the time i needed it! it made my day!!!!!
wendie
2/18/09 Just a note to tell you how pleased I am with
my order. Shipment was very fast, and everything is just as described.
Thank you! Judith
2/6/09 Thank you. I only order cake supplies online
with Sugarcraft because of your excellent customer service. Thank
you so much. Tanya
2/5/09
Hi Dolores –I wanted to let you
know that I did receive my package yesterday and want to thank you again
for all your help with this. I really love all the things that Sugarcraft
has to offer and the selection. Lisa P
12/22/08 Just a quick note to tell you that I received
my order today. Everything was as ordered and in perfect condition.Thanks
also for the very quick shipment, wasn't expecting the delivery until the
new year! Will definately recommend you to my friends. Thank you again
and I hope you and everyone at Sugarcraft have a Merry Christmas. Eilís
12/11/08 Today while procurring an order with your company
I made errors that your employee, Delores, discovered immediately and phoned
me just as she was leaving for the day.
She was so gracious and helpful
and told me I had ordered the same products THREE times and something must
be wrong with my computer and she wanted me to know so that these charges
would not keep appearing on my credit card. What a sweetheart !
My children have since fixed the
boo-boo on this end while Delores assurred me she would fix the error on
the part of Sugarcraft and only one order would be sent ..she even told
me that I might have to wait a few weeks for the bank to get the over-charge
off my credit card billing ! She was so nice. You are lucky to have such
a knowledgeable and commited employee !
Please thank her and pat yourself
on the back for hiring such a wonderful person. Merry Christmas.
Roberta
12/9/08 Thank you so much Dolores…..I just want you to
know what a pleasure it is to deal with you…..you have one of the friendliest
personalities…..Thank you for all your help…..Hope Santa is good to you…..Bambi
11/28/08 Just a note to say everything arrived in excellent
condition. All items were of great quality. I bake every month
for a ward in our VA Hospital and decorate the cakes accordingly to each
month. Our vets enjoy any attention that is shown to us. Thanks
again, I definitely will be back for more.
Nancy
11/4/08 I have misplaced by invoice # but wanted
to thank you for my recent order of rice paper leaves - I used them on
a wedding cake and got raves at how realistic they looked. I have
never been disappointed in ANY item I have received from your store and
again thank you for such wonderful products!!! Cheryl
10/21/08 I will be making decorative caramel apples
for holiday gifts, etc., and I'm interested in seeing and trying your products
before I purchase more. You have a very user-friendly and impressive website,
it was a pleasure shopping at Sugarcraft. Thanks very much!
10/11/08 Received order today and was ery pleased with
everything I received. I appreciate doing business with you , you are always
considerate and ship everything very fast. Love everything and doing business
with you, see you again soon.
Thanks and have a great weekend.
Thanks for everything
Paula
10/9/08 I wanted to let you that i recevied my nautical
picks and my beach ball picks, and i am very pleased thank you so much.
I would also like to let you know that I have seen on my bank account where
you refunded my money to my account! I will let everyone that i know about
how great it was to work with you, and i will be getting all of my sons
birthday cakes decorating items from you thank you once again for everything!
~Allison~
9/22 Received my order...THANK YOU for everything...I
am amazed at the quality
of the tier set. VERY HIGH
QUALITY at a VERY REASONABLE price....thank
you...I will surely order from you
again! B.A.
9/9/08 Many thanks for responding to my query. As usual,
I can depend on Sugarcraft to provide both answers AND great products.
Sincerely, Thalia
9/8/08 I just received my ship notification from
UPS and i just wanted to write to say i really appreciate all the quick
and good service, i will continue to be your customer! Sincerely,
Jeremie
9/8/08 You guys ROCK!! I ordered over a holiday
weekend, and here it is, Thursday, and I have my order. Just in time to
color a fondant dragon for my dad's 80th birthday! Thank you so much! A
reasonably priced product with reasonable shipping, and beyond the speed
of light delivery.
8/11/08 Got the gum paste flowers today. They are
beautiful!!!...and none were broken. The wedding cake will look awesome!
Thanks! A happy mother of the bride
8/6/08 Thank you for wrapping my products so carefully
to ship it to me. I really
appreciate the care given. I will
purchase from you again. Thank you for the
pleasure Lori
7/31/08 dear sirs: i received my order today &
am very much pleased with my product, the manner in which i ordered &
the piece of mind knowing that it was delivered before i had to have it
thank you so much for the tracking info, ect. my son lives in cincinnati,
so on my next visit i plan on visiting your company.. again thank you for
all of your help susan
7/26/08 This is a great site, thank you - we are excited
about the items purchased today.
My daughter's birthday party is
on 8/3/08 - I am paying for expedited shipping. Christina B
6/30 I received my order Friday. AWESOME. Everything
arrived in perfect condition. Great service. thank you Patty
6-24-08 Hello, I just received the gum paste lillies and
they are spectacular!!!!!!!
I am so pleased, none of them are
damaged or broken and they are beautiful. My cake will be amazing.
Thank you again . I will be using your service in the future. Kathy
6-5-08 I had actually received my order several weeks
ago, just now finding the time to come back and leave some comments. I
wanted to say that my order arrived quickly, in good condition, and I loved
the quality of the items, I loved the reasonable prices (even with shipping)
even more! I belong to a rather large baking/cooking social network site
(bakespace.com) and I can tell you, I'll be sending more people your way!
Looking forward to doing business with you in the future.
~ddpie, Indianapolis, IN
6-3-08 Thank you so much. Your prompt attention
to this matter reaffirms my initial impression that SugarCraft not only
provides excellent products, but also understands the needs of its' customers.
This was my first order with you. I will continue to order products
from SugarCraft and will refer you to others as well. Thank you again.
Kindest Regards, Laura L
5-30-08 I have received my purchase from Sugarcraft 3
days ago. Thanks for your help and your efficiency. I will be very please
to buy from Sugarcraft again in future. Please update me if there is new
products in your company. Thanks!
5-21-08 I just want to say, You have the coolest UPS tracking
system. I have ordered from you in the past, at least 3 other times. and
this is cool. Most company's you have to write down the tracking # and
then go to the ups web site, with your ups notification I just had one
click. very nice. Pamela
4/29/08 Thank you so much!! The items arrived and are
incredible. There will be a
very excited three year old on 5/17/2008.
I am so happy I found your web
site. Thank you again.
Cheri
Heather wrote:
I just want to say thank you for
my order! It shipped quickly and was nicely packaged! If ever
I need any baking supplies in the future, I will be sure to buy from Sugarcraft!
You guys are simply AWESOME! Thank you soooo much for all your help - I'm totally impressed, and very grateful.
UPS found the first package, and I refused it today. They also delivered the replacement package today - I'm thrilled and very grateful for your excellent service. THANKS again....and have a wonderful, wonderful Christmas!
Ann L
12-14-07 I know that all of you are very busy at this
time of the year but I wanted to let you know that I just received my order
and that I am so pleased with your service and quality of everything that
I ordered. It is quite exceptional and thought you should know this. Happy
Holidays to everyone at SUGARCRAFT and thank you so much!!.........Cindy
12-5-07 Dear Dolores: Just a note to say thank you
for the orders being handled so promptly -- especially at this time of
year. Your granddaughter was just as helpful as you are -- guess
it runs in the family. Have already received my big box and I am
going to start working on everything now.
Once again, many thanks and Happy
Holidays. Trudi
12-4-07 Thank you for your products and your service.
It was a godsend to find a place that I can buy multiple products at a
fair price without having to purchase them in large bulk volumes.
11-27-07 THANK YOU!! I want to let you know I really
appreciate your exceptional customer service. I received my order
this morning, a full day sooner than I expected it, and it's everything
I requested. I will definitely do business with you again.
Have a great week. Thanks
again...
11-27-07 (overseas order) ..received above order today.
everything is in perfect order. thanks for all your help and support. neimat
11-26-07 I really appreciate the wide variety of products,
the efforts put into the web site for user friendliness and tips. You have
a great company! Mary S
11-20-07 I placed an order late last week and received
it today. Every time I receive an order I am reminded of your exemplary
customer service. I wish everyone who has ever had a doubt about ordering
from you could know how far above the rest you are. The extra care that
you put into packaging to ensure safe delivery is astounding. Thank you
for continuing to be my number one choice for cake decorating supplies.
If you ever need a referral for a doubting customer I would be more than
willing and happy to give it for you.
Best wishes to all for a Blessed
Thanksgiving.
Sincerely yours, Terry
I went ahead and placed my cookie
cutter order, noting on the online form that I needed them for guest gifts
at my November 3rd wedding.
When your company realized the cutter I chose was backordered so I
probably wouldn't receive them in
time, they voided my order and left messages on both my home phone and
cell
phone letting me know.
I want you to know how much I appreciate
this! Many companies would have moved the order forward, not
caring that it would not be received
in time. Two phone calls was certainly going the extra mile too.
Thank you for your honorable business
practices. I will certainly turn to you again when I have baking
needs.
Many thanks,
Valerie
9/15/07 Dear Sugarcraft,
Just wanted to say how happy
I am with your company. All my sugar decor arrived in perfect condition,
not one broken piece. You really take care with the packing.
Can't wait to start my baking. Thanks!
A very happy customer, Patricia
9/14/07 Dear Sugarcraft,
I wanted to personally thank you
for the care taken in packing my order. I have had a few problems
in the past with excessive breakage and have made you aware of them.
I also believe when something is done well to recognize that also as it
is not done as often as businesses would like. It is very easy to
point out errors and mistakes. Sometimes we forgot to write a note
to say thanks as we think it is implied. I take pride in my business
and know it is very important to say thank you when you receive good customer
service. I went through unpacking my order and found only a few items
broken which I understand is normal.
Thanks again and I look forward
to doing business with you in the future.
Sincerely, Chef Donna M
9/1/07 Dear Sugarcraft,
Hi, I wanted to say thank you for
resending my order of the Autumn leaves. Your packaging idea worked great
and almost All of the leaves are perfectly intact. Thank you so much for
the prompt and courteous service I received in dealing with my first shipment.
And now, the fun begins! A very satisfied customer, Sherry
Thanks again and I look forward to
doing business with you in the future. Donna
Dolores-
Once again, thank you so much!
I received everything as promised! You and your staff are wonderful-please
pass on my thanks and gratitude to all-I am a customer for life! Have a
wonderful weekend! Kristina
6/26/07 You are by far the best site I have seen on the
internet. Your selction is wonderful. Laura H
6/18/07 Thank you for your wonderful website. My
daughter started Cake Decorating in 4-H this year and I was at a loss on
where to purchase supplies here in Wyoming. Thanks to your website,
I was able to buy the items that she needed. It was a real pleasure
shopping on your site and the customer service is great. I will definitely
be shopping here more! Have a great day!
5/21/07 i just want to say thank you for being very
helpful and accommodating after a little shipping mishap I got my items
today. everything was in very good condition. my family and friends will
be very pleased with what i can make out of them thanks very much to you
and all your staff. Surely, i wont let what happened the last time stop
me from ordering from you again (if i have the money).. thanks again..
5/21/07
Hi there-
I just wanted to send en ENORMOUS
thank you to all of you at Sugarcraft!!! I had delayed getting what
I needed for my almost-4-year-old daughter's birthday party, which was
Saturday afternoon, until the last minute, but thanks to your wonderful
efforts I got the cake pans I needed in time to make the cake for her party.
I cannot thank you enough!!! Kristina
I want to thank you so much for your prompt and incredible service! Not only do you carry everything anyone would ever need to create incredible sweets, but the care you exhibit for the customer, is outstanding! When I saw that my products were already on the way, I was overjoyed, and amazed that Sugarcraft would go to such lengths to please the customer. You do not find that kind of service very often when ordering online. Having said that, I will be 'HIGHLY' recommending Sugarcraft to everyone I know! You have the best inventory, prices, and as I said several times already, customer service! A million thanks, from an extremely pleased customer!
Lisa S.
3/25/06 You are amazing! Thank you so much for all
you assistance! I really am impressed with your customer service!
I can tell you care not only about your business but about your customers
(or as in my case, future customers). That says a LOT about a business
and its management/owners! Your quality of service has not been wasted
on at least one person today!
3/11/06 I would just like to express my thanks for being
so prompt with my order. I received it today (Sat.) and I had just
placed my order on 3/8. Thank you again for such prompt service!
2/07/06 Always a pleasure - you have te best stuff - I
order every month from you and I'm just a home baker. Everything
always comes quickly also. THANK YOU!1 complaint - I wish your search
engine was easier to use. It's hard to search for something I want
unless I konw exactly what category it's under.
2/06/06...Thanks in advance....easy to shop web site...Jenny
2/01/06...Praise God and the UPS Folks! The cookie cutter
showed up this AM, I hand walked it down to the hospital baker, and
he is whipping up dough for 6 dozen
cookies for our Red Dress Community Event on Friday. God bless you for
all
you've done to help me secure this
item. I have your e-mail on file for any future projects. Your company
walks the
walk and talks the talk when it
comes to Customer Service. Have a great day!
2/01/06...Hello,
A note of thank's for the quick,courtious
service and fabulous Rossette Iron
I purchased from your company.It
has been a pleasure to meet you!
Devotedly,Joan
1/27/06...just thought I'd resume this since I made it
throught the Holiday rish once more!
In February I made the Dale Earnhardt Jr. car cake. It came out great and was a big hit at his party. I gave many of the moms your web address.
Thanks for being here!
3/21/05I justed wanted to once again compliment you and
your staff on the excellent service that you provide. I received another
order from you today that was just placed on Wednesday!! Every item was
securely wrapped. What a great job you do. Thanks for always having what
I need..and getting it to me so fast. When I visit my brother-in-law in
Cincinnati, I am definitely coming to visit you too!!
2/23/05 I wanted to send an e-mail to let you know how
impressed I am with your company. I can't believe how fast I received
my merchandise. I have never had service so prompt before. I ordered
on a Friday afternoon and had it at my door by Monday morning. Thank
you so much, I will be ordering from you again. Thank you so much!
2/18/05 I am in process of starting a chocolate store
and will keep you in my "best store" list as your customer service and
shipping speed has been first class...thanks Chip
2/15/05 I just wanted to express my satisfaction with
your website and online store. I have never receieved an item so
fast and I have never been so satisfied. I am a wilton instructor
and I will make certain that your business is brought up in my classes.
Thank you.
Just a quick note to say thank you!!
Once again brilliant service! I had
asked for the molds to be shipped by
the fastest method & they arrived
in super quick time! Much quicker than
some things we had ordered from
within the UK.
Thanks again, its a pleasure to do business with you!
Jayne & Alison
Dear Dolores:
Thank you so much for your incredible effort in getting my order out quickly for my gingerbread house. To my surprise and happiness I received the order today to put into my haunted gingerbread house tonite!
I really appreciate your filling my request to get this order out this week by Thursday even though I ordered on Tuesday!
I will be ordering from you again
soon. You truly have unusual, hard to find wonderful items.
10/15/04: Sugarcraft-
Thank you for everything! I can't tell you what a great job you all have done to get everything to me on time!! I am thankful for you!!
Kristina
10/8/04: I would simply like to compliment you on your
outstanding customer service. I have placed several orders in the
past few months as I am attempting to get my candy business off the ground.
I am so impressed by your products and the creative ideas I have gotten
from your website. My most recent experience has simply reinforced
my customer loyalty. I ordered 10 pounds of Paramount Flakes (which
work beautifully, I might add!) The 10 pound quantity was not available
so I was given the option of receiving 5 pounds now and the other 5 pounds
when it becomes available. I am totally satisfied with that solution and
it just reinforces to me that you are a company that takes care of their
customers!
Thanks again!
Sincerely,
Margie
10/6/04: I got the edible picture and premade flowers
in the mail today. I just want you to know how wonderful they are! I am
shocked it came out so good. You did such a great job and I thank you for
making it look so nice. Thanks again! Sherri
10/5/04 ...been lax in recording these praises!
I received my order from Sugarcraft
yesterday and was very pleased with the
products. They arrived in
excellent condition and will add a beautiful
touch to my mom and dad's 50th anniversary
cake. Thanks, Kathy
4/11/04
JUST WANTED TO THANK YOU FOR YOUR
QUICK SHIPMENT. I WAS VERY PLEASED WITH
YOUR PRODUCTS AND WOULD HAPPILY
USE AND RECOMMEND YOUR COMPANY IN THE
FUTURE. THANKS AGAIN
3/31/04
Hi Dolores!
Great website, very easy to search
through...
I have ordered numerous items from the internet, but I
have never had service as wonderful as yours. I couldn't believe
that my package arrived already. Thank you for such solid professional
ethics. I value your products and look forward to future orders.
3/4/04
Thank you soooo much. You
have a great website, my niece, Erin Thompson from Cakescapes told me if
anybody could help me you ladies could. She buys from you and said
you are the BEST!
I am writing to let you know that
the order that is on its way to me is without the second snowflake cookie
cutter. AND, when I checked
my bank account this morning, the credit was already there. I have
to tell you,
and please pass this onto Sue in
Customer service...Your company has been terrific with it's communication
and customer service. I know
it was my mistake to begin with, but you (all of you) helped me to resolve
the
issue and did so in a very timely
manner. Kudos and more kudos!!!! I look forward to receiving
my order
today from UPS and will definitely
look for your store again in the future!! Besides, I bookmarked you!!!!
Friday 11/14/03
I know you would expect me to be
emailing about something gone wrong on your
website, but I think your web site
is so all inclusive, user friendly and
totally fun to browse through.
I have plans on doing pictures on 12"
cookies as a business and all the
information you provided has me so excited
about getting started. I just
wanted to say thank you for having such a
resourceful web site, I feel if
I can find any information that I'm looking
for.
Thurs. 9/11/03
I received my order a few days ago,
and I am very happy with the quality of the cardboard cake circles.
Thank you for making it availabe.
I am currently involved in
a fund raising cake baking venture for the church where I am employed.
The
members of this church are very
discriminating, and we are all pleased! (All profits
from the sale of the
cakes go to our Mission and Outreach
Committee.)
Thank you again for your assistance.
Tuesday, 8/26/03
Dolores, UPS delivered my Barbie
facemakers at 1 p.m. today. How about that
for speed! Thank you so much
because I know you were swamped with orders &
went out of your way to get these
to me. From now on I'll order all of my
supplies from you. Wilton
isn't always punctual or even friendly, for that
matter. Thanks again.
Note from Dolores She ordered
them on Monday afternoon, we shipped Monday, she lives about 2 hours from
us.
I was curious though, as to why you
do not send a confirmation email
when an order is placed. As
I understand your current system, it will
not send an email until my order
is being shipped via UPS. If for some
reason my order did not go through
your electronic form correctly, I
will wait 2-3 days without knowing
if my order is in your system. If
after 2-3 days I do not get an email
from UPS, I would have to assume
that my order was not accepted and
have to give you a call. I think you
could improve your service to your
customer by acknowledging their order
was placed and is being processed.
My package arrived today and everything
was better than expected
and in A1 condition - no breakages.
I can't thank you enough for a courteous,
speedy service. I shall not
hesitate to order from you again
or to recommend you.
I wish you continued success in your
business.
I just wanted to thank you for the exceptional service
you provided to
me the first time I ordered from
you about one month ago. Being
stationed overseas with the US Army
it really limits the availablity of
cake decorating products, but your
company is A+ on my list. You are
making my stay over here a little
bit more enjoyable. Once again THANK
YOU. Colleen
To whom it may concern:
I would like to take a minute
of your time to THANK YOU and your staff for
a very prompt and efficient delivery
of my recent order. I was very much
impressed with your service and
I appreciated the concern of a item that was
out and the substition call I received
before shipping. Everything arrived
in excellent condition and I appreciate
doing business with you. Thank You
for letting me be a customer and
Thank You for everything that I received
from you I am very well pleased
and thought I would take this time to let
you know.
Hello
I just received my order this afternoon
and wanted to thank you for the great service.
Everything was packed well and arrived
in good condition.
Sometimes it can be risky ordering
anything online, however after receiving three orders from
Sugarcraft, I have been very pleased
with the products and service you offer.
I just thought you would like to
receive a compliment instead of a complaint. LOL.
I'm so pysched and will definitely
be ordering from you again.
Dear Sugarcraft Staff,
I recently placed an on line order
with you and just want to tell you how pleased I am with the service I
received. My order was
acknowledged very quickly over the
computer and in my hand before I knew it. Your products are everything
your description says.
Your customer service relations
are refreshing. My only regret is that I didn't order more. I will be placing
further orders very soon.
Thank you,
Oh my God, I made it! My first wedding cake ... and it was so beautiful.
Thanks ever so much for your support.
What a hectic weekend it was for me.
Burnt the first set of cakes I made
during the week (I never burn cakes,
don't know what happened this time)
so had to make them all over again.
Didn't get to bed till 3.30 am on
Friday - spent my time baking, waiting for
the cakes to cool and then icing
them.
I made a three tier cake with the
basket weave design. I used Marida's icing
- thanks so much for the recipe,
it actually tastes very good - and iced the
cakes in the ivory colour I ordered
from you. Boy, was I nervous!
I also made the initials of the bride
and groom using the educators cake pan
I ordered from you a couple of years
ago. Everything turned out so
beautifully.
At the reception, the bride insisted
I be introduced as the one who made the
cake. Everybody loved it! I made
a banana and praline (hazelnut) cake and
people went for second helpings
'cos they felt it tasted so good. I think
I'm in business. The amateur has
turned pro!
Thanks ever so much for all your
help and encouragement. I'm really thinking
seriously about coming to the States
next year for a Wilton course and I
will definitely call on you when
I get there.
Thank you, thank you and God bless you!
Avita
Just wanted to let you know what
a great service UPS provides contrary to
the PO. Have a great day.
Marysia Hoever
Hi Dolores,
I just found your website the other
night, quite by accident. Wow, was I thrilled. I love to bake, cakes
and cookies and love a
beautiful presentation. I
ordered something from Sugarcraft at the end of last week and the box was
on the front porch when I got
home from work.
You have everything and more.....
Thanks for your wisdom.
A new, very happy customer
with lots of room for new baking supplies.
The bead mold and pearl dust arrived
exactly when I was told it would.
Can't wait to play with it!
p.s. my trip to Troy, Ohio
is off but my husband "gave" me a trip to
Portland for ICES this year. I am
turning 40 and told him I wanted to do
something special.
Perhaps our paths will cross in
Portland?
take care, and please pass along
my feedback to your service folks. They do
a first class job. I am confident
to order anything from Sugarcraft.
thank you!
This is the second letter I have
written reguarding your staff .
I placed my order on thursday, on
Friday I recieved a call
to let me know that you were out
of one of the things I ordered
that considerate gesture has won
me over as a customer for all
my decorating needs,I was expecting
my order the end of this week
imagine my surprise,my order arrived
today! Your staff's excellent
work has put me ahead of schedule.your
website has become invaluable
with tips and hints it's making
my job easier.
Thank You so much,your loyal customer,
Erica
P.S.I wish all web based company's
were as great at customer service as
yours is.
Hello -
Just a note to tell you how pleased
I am, with my first order!
Every item arrived lovlingly packaged
- no one sugar item was damaged or
broken! A good online shopping experience
with your website and service!
Thanks - Pat
I recently placed an order to your
company,Like you I am a stay at home mom,I am home schooling my children
also.
I was so thrilled when my order
came in only 3 days after I placed my order,your company was also polite
enough to let me know that part of my order had been backordered,it arrived
2 days later I recieved that.
Your service has been excellent
I will gladly place more orders with your company thank you so much all
of the customers that order my chocolates thank you
also.
a very satisfied customer,
My Dear Dolores,
I have been reading the thread the
person started and I felt so ashamed. She
shouldn't have done it like that
and I can truly imagine you and Sue being
devastated. Whenever there is a
problem it should be resolved on a one on
one talk, not publicaly.
You can for sure remember the questions
I asked about the invoices I got. I
emailed you and you forwarded the
message to Sue. Sue looked in to the
various invoices and couldn't find
what the difference was and I too went
over and over again to my Bank Statements
and found out that you charged
about $ 6.00 less for the ebay book.
I wrote Sue about this and told her you
should have been charging my card
for the $ 6.00 more. Sue stated that she
thinks you wouldn't care for the
$ 6.00.
Furthermore, you also copied the
writing book by Mary Beth Enderson for me
fro FREE.
This just shows the WONDERFUL person
you are. All this made me decide I
should make it up to you by sending
you a little memento or so from Holland
just to let you know how much I
appreciate your good heart. I'm still
looking for a nice thing you would
love.
I just started doing business with
you one year ago and I've always been A
SATISFIED CUSTOMER. The first time
I ever placed an order I got a reply from
you (expacted Sue to reply). I went
WOW I couldn't believe that Dolores
McCann, who's cake picture I had
seen in a Wilton cake book, replied
herself. I was really excited. I
immediately felt a bound.
You and Sue even went out of your
way to ship my last orders to Lynn so I
could have lesser shipping costs.
Whenever I'm in doubt of doing something
I contact you and you give me right
directions. I'm VERY PLEASED WITH
YOU, Dee. Don't let the bad mouthing of
people put you and Sue down. Rest
assure that there are many many people who
appreciate what you're doing for
us. And we love doing business with you.
YOU ARE NO CHEAT.
Sometimes people get jealous and
say things they'd better not. If an
individual is honest he or she should
go behind closed doors and resolve the
problem. You don't gain anything
from going public and start shouting. It
serves her right if you don't want
to do business with her again, I for one
wouldn't!!
Dee, I hope you have a very nice day and keep up the spirit.
By for now,
Marysia a.k.a. Mary H.
PS: I don't mind if you put this
message on your Customer's Service page.
Subject: just a thank you
Hello,
I am trying to start a business
with candy making. I have a sewing shop and
want a weekend project so this is
it. I have made wedding cakes and special
cakes for over 2 years now. I have
found a terrible shortage in people like
you I have a great feeling now that
I have found your sight. I just wish I
had found it sooner. I have been
searching for wrappers and boxes for a while
now. and I order a lot of my cake
items to. I just wanted to say thank you
for having such a great sight. I
found everything I have been searching for
and so much more. I wish you had
a paper catalog but hey I'm not complaining.
I will be getting a list together
for my order from you and again thanks for
have such a great selection and
an easy sight to find everything. Brandy
Travis
Subject: INVOICE 47560
I just wanted to say AWESOME work
on the photo!!!
Thanks for the great service!
Anyway, I wanted to tell you that
you and your site are both terrific! The
pictures are great, the newsletter
is helpful, the message board is the best
thing ever, and now I have just
discovered your catalogue. I purchased some
things last Friday and they arrived
yesterday! It was especially nice to get
that celestial cookie mold that
Wilton says they don't carry anymore.
I can tell from what everyone says
that you must be a very special person.
I'm sorry I live way back here in
Connecticut so I can't tell you this in
person. Keep up the good work. I
visit your site almost every day, and I
can't wait to order more stuff from
your catalogue.
Thanks again, your personal service has won a loyal customer!
I'm looking forward to order from
you again.
Best regards,
Sara
I ordered some 'Bear in the Big Blue
House' cake decorations last week for my
daughters (upcoming) 2nd Birthday
party and I can't believe how fast
everything shipped to us. She is
so excited now knowing that Bear will be on
her cake and cupcakes. You
have made my daughter so happy. Her 2nd Birthday
will be so special now - Thanks
to you!
I will be sure to tell all of my
friends (on-line and off-line) about your
site and I will be back to order
from you again in the future.
Keep up the good work!!!
June 19, 2000
I just received my order today.
I have to say that I am very pleased with my order. It arrived so
quickly and none of the sugar shapes are broken. I
was so happy to see it so early
since I just ordered them last week. Thanks again for such wonderful
service. I will look forward to doing more business
with you!!
I have been looking for these type
of cake decorations for years. I got your name off of a wedding bulletin
board. I will make sure that they all know
how fast you are and how nice your
items are. I think your prices are great too. I am thinking
of buying a lot of the flowers for my wedding cake. I
can't wait to order them!
Thanks again!!!
I just wanted to make a public thanks
to Dolores and Sue at Sugarcraft for the completeness and prompt delivery
of my Sugarcraft order! It's easy,
efficient and fast. Why shop anywhere
else? Plus, where else can you get such great advice and personal attention?
I emailed a couple of questions
regarding products and got a quick,
knowledgable response. I placed my order the next day and it was delivered
to my front door in 3 days!!
You're hard work and impeccable business practices are much appreciated
Thanks so much, I just love working with you!!
By the way the IceSkate molds are
really cute. I know when we make up the chocolate suckers for the
upcoming awards banquet on June
1 the guests will really be surprised.
I can't thank-you enough.
Thais
Have a great day
And Happy Mothers day if it applies.
May 8, 2000
May 3, 2000
Thank you for making shopping with
your establishment such a pleasant and
reassuring experience. I enjoyed
the experience entirely... from browsing
your "shop" to purchasing products
to contact of follow-up of order!
Thank you for such speedy reply...
quite rare with online commerce. I
appreciate greatly the fact that
you have personally undertaken the
opportunity to substitute certain
items to meet my requirements.
You have succeeded in providing a
wonderful service... a great site with an
extraordinary amount of products
and photos to go with... AND wonderful
customer service relations.
I applaud you all at Sugarcraft... Bravo!
A very satisfied and "sure-to-return" customer
Thank you .
I have just received my order.Everything
is great and your service is
excellent. Many thanks again.
And that the goods were exactly what
I was looking for, so I'll add my
personal raccomandation to interested
friends and hope to "open up" a new,
if little, market for your excellent
service that I commend highly (even if
the shipping expenses of 79,53%
is not light!! Mind you, I see they are all
real expenses and I understand that
they helped in the rapid arrival of the
parcel).
Thank you again and my very best wishes.
March 13, 2000
Just a quick note to let you know
that the items arrived this morning in
excellent condition. I will be sure
I am going to be using your services
again! Thank you so much.
Feb. 25, 2000
A note to all customers:
Tired of struggling with fondant
to make your petit fours? Buy Roll/Petit Four
Icing. JUST HEAT!!!
This is the fastest and easiest
way to cover Petit Fours. I bought this product
from Sugarcraft (by accident) and
I discovered the secret to saving countless
hours in the kitchen!!A great product..
and I have tried many.
V.Sherman
Feb. 21, 2000
I wanted to send you a quick email
to tell you what a wonderful site you
have! I run two companies
and have ordered from you many times. Your
products are wonderful and your
site is the easiest I have found to maneuver
around! I like yourself have started
my companies basically to stay home with
my child. It has turned out to be
better then I have ever expected.
I would like to thank you in advance
for any help you can give me. Keep up
the wonderful work. You are truly
an inspiration to all of us in the
cake/candy fields!
Feb. 2, 2000
I just wanted to thank you for such
prompt service regarding my order of 5
gumpaste Calla Lilies placed on
January 27, 2000. I did not expect to
receive it until the end of the
following week, however it arrived on the
31st in perfect condition. I will
definitely order from your company again.
Jan 24, 2000
My order all arrived today (with
the exception of one small B/O item. I
just wanted to tell you how excited
I am to be able to find these types
of products to complement my small
home business. You make me look very
professional, and I don't have to
go out and scour countless stores to
try to find these items. This is
my second order and I have been very
pleased!
I received my turntable Friday afternoon.
Thank you so much for pushing
this order through. You are TRULY
a gem!!!! Your love for the art of
decorating really comes thru. Thanks
again for letting us cake decorators
have a site to chat. May God continue
to bless ALL that you put your hand to.
Brenda aka Loretta
-------
Hi there :) I just wanted to thank
you for your prompt service--I received the cake
topper on Friday!
I also wanted to commend you on
your courteousness and helpfulness when I
called to find out if you had the
cake topper in stock before I placed the
order. (That was the topper that
my fiancee had really wanted and I was
getting rather stressed about locating
anyone that had it in stock)
Thank you again for your time and
for helping to make our special day a
little bit brighter :) Judy
----
Just wanted to thank you for my
order. We really like what you all have
done. We will keep you in
our file.
Aloha from Hilo, Hawaii
-----
Received my order yesterday; everything
was there and in perfect shape. What service!
Just wanted to take the time to
let you know what a pleasure it was to
do business with you. You
will certainly be hearing from me in the
future, and I will not hesitate
to recommend you to friends and family.
Thank you so very much. Brenda
---
May 29, 1999:
Since I kind of learning how
to use this computer, I thought I'd get some more practice and drop a line
to tell you I recieved
my order, and that I am absolutely
delighted with everything I purchased. I am so glad that I found your company!
Also I
really want to thank Dolores for
being so patient with me. Without a doubt, I will be ordering again.
Thanks again, and have a good
week-end.
Chris
Ok thank you- and thank you for the
wedding cake book. I love it. I haven't put it down since i got it. You
did an excellent job on it!!!!!!! Kim
---
I ordered your new book and I love
it. I was also very pleased about your prompt and friendly service--Thank
you Jill
---
Hello, Dolores. I found
y'all on the 'net a few weeks ago and have been reading ALL of your stuff
out there!! I think it is WONDERFUL, and I've
learned a lot already. Brenda
---
I just saw your web page for the
first time. I must say that I really enjoyed it. A few years ago I took
a class, but I didn't stick with it. I really want to get back into it,
and reading your page really got me excited. I just wanted to say thank
you and that I look forward to reading your newsletter. Thank You, Carmen
Perini
---
I just love your web page and have
learned a lot reading it.
---
I love your web page. I am
in the course three classes currently and I looked all over the net for
cake decorating and I think that I am addicted to your page. It is
very informative, especially for the beginner. I can not wait to
try some of the recipes. I am forever searching for a buttercream
recipe that does not make my teeth ache from all the sugar.
---
My book:
I just received your book titled
"A Workbook of Wedding Cakes", and I must tell you that it is worth it's
weight in gold. Thanks so much for taking the time to be so open
and willing to help novice decorators such as myself. I really love
your website -- and look forward to browsing it when I can.
Once again, you're so prompt! Received order including plates, pillars, and colors. Very, very pleased with service you provide.
To Sue: I know you folks receive
and answer lots of mail. But, you've made me a lot more comfortable
with all your ideas about my first-ever wedding
cake, due 29 August. Your
idea to solve my poblem of only a two inch difference between tiers with
push-in pillars will work wonderfully well! I
set up the plates just received
and only one-inch larger than cake pan, put cake pans on plates and pillars,
and added the ruffle around the edges. Plus
the bottom tier on the 4-inch larger
plate and sitting on the 10" roman pillars looks much better. Looks
like I'll be able to work out a bottom border just fine. Now the
cake looks more like a triangle.
It's still too tall, but that's what
they want. They won't even be able to see the cake topper -- can
you believe it? HA! Well, whatever works for
them. Hope other people besides
bride and groom are over 6 feet!!! Andrea
---
Hello from Hawaii.
I thought it befitting to thank
you for providing such a wonderful web-site and on-line catalog.
I completed a small wedding cake this weekend using the items that I purchased
from your company. The cake was a two-tiered Italian Cream Cake decorated
with rolled fondant and buttercream icing. It was trimmed with beautiful
lavender and white orchids, ribbon, and pearl sprays. It was my first
wedding cake! My friend was very pleased with the results and the
guests had some nice comments! Again, thank you for providing many
ideas and supplies. I will continue to do business with you. Aloha,
Zoe Sonoda
Just wanted to thank you for your
quick & friendly service. I ordered several cookie cutters last
week & was very happy with the quick delivery of my order, as well
as the cutters. I will definitely shop your web site again, &
I've already reccomended it to others. Thank you!
---
Dolores, Sue and Joyce, (shipped
200 gingerbread men cookies to Port Of Trinidad!)
The "boyz" arrived onsite from Customs last evening about 5:00 as we were on our way out. Picked up the box and took them home.
I am happy to report that first of
all, they are as cute as can be! Secondly, we only had a few casualites.
You are to be commended for the
packaging job. And they are
very professionally wrapped! The Custom's officers helped themselves
to 2 of the cookies; there were 2 cracked
right down the middle of the body
and 2 that had broken legs. Everyone else managed the journey safely
and intact!
Just for your future packing information, the broken ones were on the very bottom box on an outside row.
Sarah is in the States for Thanksgiving,
but I'm sure that she will agree when she sees them that they are as adorable
as I think they are.
We have ordered a gingerbread house
from a local baker that these guys will lounge around and then one will
be given to every employee and
his/her spouse at our Christmas
party on the 5th. Cute!
Have a happy Thanksgiving, a joyous
Christmas and a safe, prosperous New Year. Thanks for your hard work
and dedication to this new
project...something to add to your
resumes! Deb
---
Just wanted to drop a line and let
you know how much I appreciate the great service I recently received from
your company. I live in Louisburg, KS -a small town 30 miles south
of Kansas City, Mo. I searched and searched in the local stores for Scooby
cake decorations for my son's 3rd birthday party but could not find anything.
I finally started searching the web....you were the 6th or 7th site that
I visited and I finally found what I was looking for. Your site is
well organized and easy to get around. You have great ideas and are
very reasonably priced.
----
Thanks Dolores! Much appreciated!
Just want to let you know how much I enjoy dealing with your company. You are so efficient, and my orders always arrive in good shape and in a timely manner! It's difficult for me here in Japan trying to get supplies. Ever since I found your site on the internet, it's been a breeze! Thanks again, and keep up the great work!!!
Linda
-----
that I just placed Monday,
Great service and It arrived in excellent
condition.
Thank You!!
Pat in Rochelle, Illinois