PROCESSING METHOD: We have begun using 'REAL TIME' order processing. This results in one more security measure for you, our customers. But it also means, once the order is sent, we no longer can cancel, add-on, correct mistakes, or change shipping option. Re-submitting your order will result in 2 charges because the bank received your charges when you submitted the first order. In re-submitting, please allow ample time for your bank to remove the first charge.
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ADDRESS INFORMATION ON WRONG LINES: Computer automation dictates that information must be on correct lines in order to be read when importing your shipping address to your parcel label. We cannot be held responsible for missed apartment numbers or any other incorrect information. For processing, we check: street, city, state and zip code. If any are wrong the credit card won't process and your payment will be DECLINED.
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SELLING YOUR INFORMATION: Sugarcraft will NEVER sell or give your name, address, phone number or any other information to any other person or company.

DELIVERY-SIGNATURE: The shipper may leave your package if you are not at home at the driver's discretion as a courtesy. Our Company considers this the same as a "signature received". If you will not accept this method of delivery, please provide a statement on the order and we will ship your parcel as "signature required". There will be an additional $3.00 fee charged to your payment separate from your Web Store Order before your parcel ships for this service. Please allow an additional 2-3 shipping days.
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COMPUTER SETTING COOKIES: Allow our web store to email you a copy of the order. AOL and other hosts send unwanted updates. (They do this often). This feature can be turned off. TO Fix this problem: log online using AOL, then minimize AOL and use Internet Explorer to place your order. You will bypass all AOL's bad settings. Please note that your order WILL come to us. Without "Cookies" turned on you will not receive an automatic copy of your order or a shipping notification. Never use Firefox or Safari browsers because a glitch does not send you a copy of your order.
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ADDITIONAL FEES
You were given an estimated shipping cost. We may phone and/or email you if charges are more. We will only charge the amount necessary to ship your package by method chosen. Or change your method of shipping to a better shipper. UPS may charge you additional fees for out-of-town, rural areas, and/or small communities. UPS will charge you extra if they call you or you call them and change or correct a delivery address. UPS charges extra for address changes or corrections if the package is shipping 2-Day or Next Day guaranteed.
SALES TAX
Ohio Customers: Sales tax will be deducted and paid to the state of Ohio for all non-edible products. This will be in addition to total shown on the order. Customers in other states may report any sales tax due.
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BREAKAGE/DAMAGED IN TRANSIT - Claims and Liability
Our responsibility for merchandise ends when the shipment is delivered  to the freight carrier. We are not responsible for goods lost or  damaged in transit - including damaged caused by melting or freezing.  Claims should be placed with the shipper immediately. We will assist  you in any way that we can. Claims for shortages or errors in order  processing must be made in writing within 10 days of receipt of  shipment. Before reporting shortages, please inspect all cartons  carefully. Remember that shipments comprised of more than one carton  may not arrive at the same time.
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Damage must be reported in writing within 24 hours or request will be VOID. .
Includes Airbrush, Bridal Cake Toppers, Cake Fountains, Cake Stands, Chocolate Fountains, Custom Items, Collectable Items, Food Items, Items with latches or screws or seals, Personalized Items, Photo Cake Printer Systems and Projectors, SugarVeil System.
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REPORT DAMAGE/DEFECTIVE PRODUCTS WITHIN 24 HOURS OF ARRIVAL - OR REQUEST WILL BE VOIDED!
All damaged products, including the shipping container, must be kept for the carrier's inspection. This includes tape on box. Our contract with the shipper allows for a damaged box to be re-boxed, products located and delivered to you in good condition. All claims for damage must be filed with the carrier within 5 days of receipt of merchandise. Your account will be credited for damaged merchandise once the reimbursement arrives to us from common carrier. Your order may contain products that could be damaged in transit due to weather conditions. Neither Sugarcraft, nor the shipper can be held responsible for weather related damage.
Example: food items, wax items, plastic containers, chocolate, icing, etc. Or any item that melts. Order products at your own risk.
RETURNS, REFUSED OR EXCHANGES
For safety reasons we do not accept opened, unpacked material, food items and any listed below in "ALL SALES FINAL" section. UNAUTHORIZED returns are not accepted and will be refused. Return request must be requested within 10 days from receipt. There will be no refund on shipping charges. Sugarcraft reserves the right to refuse any such request regardless of product, price, errors, etc.

*NO RETURNS/EXCHANGES FOR: EDIBLE/RELATED FOOD PRODUCTS, BOOKS, VIDEOS/DVDS, CANDY MOLDS (rubber or plastic), COOKIE CUTTERS. BULK ORDERS, FAKE CAKES, PANS, PAPER GOODS, DISCONTINUED ITEMS, DISCOUNTED ITEMS, SPECIAL ORDERED ITEMS or any other product that our Company feels is not in the best interest to the consumer or our Company.

*ALL SALES FINAL FOR: Food Products including: sugar, gumpaste or icing flowers. Warnings with these items indicate some may arrive broken advises to ordering extras just in case. Only sealed merchandise will be considered. A 15% restocking fee will be assessed for any approved returns. UNAUTHORIZED returns are not accepted and will be refused by our receiving department and returned back to you and/or discarded. If product is damaged during return shipping, it will be your sole responsibility to file a damage claim with the shipper you used. No refund will be issued by Sugarcraft, Inc. for any damaged returned products. Any and all shipping charges must be prepaid by you.

*REQUEST RETURN: Simply reply to your automatic email order copy to request Authorization code for the outside of your return package. Make sure to including complete product information and reason for your request including the item being returned/exchanged. Our Customer Service will notify you by email. Return instructions will be provided. Upon receipt your original credit card number will be issued a refund. No refund receipt will be sent. Allow up to 30 days for refund.

DEFECTIVE PRODUCTS: Including GINGERBREAD HOUSES, FLOWERS, SUGAR SHAPES, ICING SHAPES, FRAGILE DECORATIONS or other such products. There are no guarantees that you will not have some damage with these items. Please order a few extra for this reason. No refunds can be issued by Sugarcraft, the manufacturer, or the shipper. We will continue to make every effort possible in packaging them safely for you.
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If any defective product arrives to you from Sugarcraft, Inc. and/or direct from the manufacturer it is the sole responsibility of the Manufacturer, Distributor or Vendor to repair, replace, or exchange that product. Most manufacturers, distributors, or vendors will request that you send the product back at your expense. We will either have you ship it directly to the manufacturers, distributors, or vendors or back to us. Normally there will be no charge for repairs or return shipping. We feel that with such specialized products that this seems fair. This is NOT a guarantee in anyway but a reassurance that you are not going to have to keep a defective product. Be assured that Sugarcraft, Inc. will do everything possible to check all products before shipping to avoid such problems. Reply to your order copy leaving all details attached. You will receive an email response with complete instructions and/or manufacturer address. We will be more than happy to help you in anyway possible but be advised that Sugarcraft, Inc. will be a third party and this WILL delay your replacement and/or refund.
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REASON FOR REJECTION OF SUBMITTED ORDERS: To receive any shipment from Sugarcraft, Inc., you must abide by the policies set forth by Sugarcraft, Inc. If remarks or demands that you write with your order in our Message Box are in direct disagreement with policies of our company, we will reject the order. We will not do further business with customers who dispute credit cards or deal in rude and/or vulgar remarks either by phone or email. Your problems will be dealt with in a friendly courtesy manner. Please consider the recipient of your complaints by polite emailing or calling, for better cooperation of your needs.
CUSTOMS FEES: Recipients of international orders are responsible for local Customs fees, import duties and taxes, if any. Sugarcrft® has no control over these fees, so if you are not familiar with the customs fees in your country, please check with your local customs office for more information. We declare the total value of items purchased for customs purposes. Please note that we do not calculate or estimate these local charges and that they can be significant in relation to the value of your order.
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The shipping charges you pay to Sugarcrft®do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will NOT be returned to Sugarcrft® because we would be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

Brokerage Fees: It may be necessary for you to pay additional duty, taxes and brokerage fees once your package arrives, according to Canadian Law. UPS will contact you for payment. Fees are based on the total value of shipment and on product materials. IF you refuse to pay these fees your parcel will be discarded by UPS. No refund for either product or shipping will be issued by UPS or Sugarcraft, Inc.

ERRORS OR INACCURACIES: Occasionally there may be information on sugarcraft.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after you have submitted your order. We apologize for any inconvenience this may cause you. Sugarcraft reserves the right to refuse or cancel orders containing errors, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Sugarcraft shall promptly issue a void or credit to your credit card. Allow up to 30 days for such refund to appear on your bank statement. Sugarcraft uses reasonable efforts to include accurate and up-to-date information on this site. Sugarcraft, Inc. is NOT in any way responsible or liable for copyright protected merchandise that is resold. Sugarcraft assumes no liability or responsibility for any errors or omissions in the content of this site. To prevent delays, be very certain that for the BILLING information, you type the exact address your credit card bank has saved to use electronically. This may be an old address if you have moved since you got the card.
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We totally realize that we cannot please all the people all the time. We apologize for those human failings. But we make every effort to do so. I'm sure if you ask in a polite manner that we will bend over backwards to help you with any problem you are having.

For products placed in groups. This is so you can add several before going to checkout each time - for convenience. So this is what you do
with GROUPS:
1. check the little box for items you want...change quantity if needed.
2. At bottom of that group, click ADD TO CART

Please do not use safari or Firefox. They don't work well.
SEARCH ENGINES: If you found us through a search engine, this can be a problem too.
Please enter our website by typing in: www.sugarcraft.com. If it looks different, that probably was the problem.

If the above does not fix your problem, there is either an error with that particular product that we must fix first, or if you can do
everything until you arrive at the credit card page, the problem is with your computer. You could have 'cookies' turned off. (We need 'cookies' to send an order copy to you). In that case, I will get a copy and send you an email to call to provide credit card information.

SEARCH ENGINE- if you found us using a search engine, try to enter our website by typing http://www.sugarcraft.com - if now you see a menu and before not, that was it.
The Staff at Sugarcraft.com

HOW TO ORDER using our SECURE ON-LINE CREDIT CARD: Easy to use! Click SECURITY
    1. Choose the items you with to order.

MULTIPLY ITEMS IN A TABLE: Check mark the purchase box of the item(s) you wish to order at the same time. Next click "Add to Cart" button at the bottom of that particular table. Choose either "VIEW your Shopping Cart" to check out OR "CANCEL" to continue Shopping.
SINGLE ITEM ORDERING: Simply click "add to cart" button by that item. Now you can then either "VIEW your Shopping Cart" to make sure that the correct item has been added OR "CANCEL" to continue Shopping.