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When we found that some people were having trouble placing orders to our shopping cart from compuserve,
One nice lady solved the problem for you. Here is her solution:

I contacted Compuserve and I am sending you the response I got at the end of
this letter. But here is what I did that was successful,
I did the first thing they suggested, TURNED OFF PARENTAL CONTROLS
But then I wondered if I tried ordering with a different browser would work,
so I opened Netscape and was successful!
I don't know if Netscape would work without taking the first step? I will
find out the next time I need to order something.
Thanks for your help
>From Compuserve:
I understand you have questions about not being able to connect to secure Web
Sites using CompuServe 2000 version 5.0.

The information to resolve your question involves many factors. In order to
answer your question completely, I will address all these factors.

I suggest that you print this e-mail, as it is lengthy.

TO PRINT THIS E-MAIL, PLEASE FOLLOW THE STEPS BELOW:

1. Select FILE on the menu bar.
2. Select PRINT.

TO DETERMINE AND RESOLVE THE ISSUE, PLEASE FOLLOW THE STEPS BELOW:

A. DISABLE WEB PARENTAL CONTROLS
Please check your web parental control setting. The default selection for
sub-accounts (secondary screen names) is for restricted web access. This is
to prevent secondary screen names from accessing the adult content areas on
CompuServe and the Internet.

This setting will prevent access to some web sites through CompuServe 2000,
and external programs like web browsers and games will not work.

If you wish to edit the parental control setting, sign on with the original
screen name (member name) on your account and follow the instructions below.
Parental Controls enable the master account holder, which is the permanent
screen name created during the first sign-on to CompuServe 2000, to restrict
access to certain areas and features on CompuServe 2000, including adult
content.

1. Click on ACCESS and select PARENTAL CONTROLS from the drop down list.
2. Click on the BLUE CIRCLE beside "Set Parental Controls now."
3. Select the screen name (member name) on top of the window.
4. Click on the BLUE ARROW beside "Web control."
5. Make sure access to the Internet is set to "Unrestricted Access."
6. Click on OK, and then click on OK again to accept the changes.
7. Click on DONE.

You may have to log out and log back in again before any changes take place.

NOTE: Disabling this restriction will allow access to adult
           content to anyone with access to that sub-account.

B. UPGRADE TO 128 BIT ENCRYPTION
To check the encryption of your browser you must first launch Microsoft
Internet Explorer (MSIE).

1. Click on START, select PROGRAMS, then click on
    INTERNET EXPLORER from the programs list.
2. If prompted to connect, click on WORK OFFLINE.
3. Click on HELP on the menu bar, then select ABOUT
    INTERNET EXPLORER.
4. In the About Internet Explorer window, locate "Cipher
    Strength:". It will state 40-bit, 56-bit, or 128-bit.

In order to upgrade your version of the Internet Explorer browser from the
export grade encryption to 128-bit strong encryption, please visit the
following site:

http://www.microsoft.com/windows/ie/download/128bit/intro.htm

Please follow the steps on the website for downloading and installing the
upgrade or visit GO:

US128BRO

C. CHECK YOUR BROWSER'S SECURITY SETTING

TO CHECK YOUR BROWSER'S SECURITY SETTINGS, PLEASE FOLLOW THE STEPS BELOW:

1. Click on START, select SETTINGS, then click on
    CONTROL PANEL.
2. Double-click on the INTERNET (or INTERNET OPTIONS) icon.
3. Click on the ADVANCED tab.
4. Under the "Security" section, please make sure the following
    are items are selected:

    - Use PCT 1.0
    - Use SSL 2.0
    - Use SSL 3.0

5. Click on OK.
6. Select the CONNECTIONS tab.
7. Click on the LAN SETTINGS button.
8. Under Proxy Server, uncheck "Use a Proxy Server."
9. Click on OK.
10. Select the SECURITY tab.
11. Adjust your "Security level for this zone" according to your
      Internet needs.
12. Click on OK

D. PURGE BROWSER CACHE
The Microsoft Internet Explorer (MSIE) Temporary Internet Files directory may
be full or damaged.

TO PURGE THE TEMPORARY INTERNET FILES USING COMPUSERVE 2000, PLEASE FOLLOW
THE STEPS BELOW:

1. Click on ACCESS, then click on PREFERENCES.
2. Click on the WWW icon.
3. Select the GENERAL tab.
4. Under the "Temporary Internet files" section, click on
    DELETE FILES.
5. Click on OK to delete these files.
6. Under the "History" section, click on CLEAR HISTORY.
7. Click on OK to clear these files.
8. Click on OK to exit out of the CompuServe Internet
    Properties window.

E. INCORRECT PROXY SETTINGS
It is possible there is an incorrect proxy setting in the MSIE Preferences.

TO CHECK THE PROXY SETTINGS, PLEASE FOLLOW THE STEPS BELOW:

1. Click on START, select SETTINGS, then click on CONTROL
    PANEL.
2. Double-click on the INTERNET OPTIONS (MSIE 4.X/5.0) icon.
3. Click on the CONNECTION tab.
4. Make sure the PROXY SERVER selection is set accordingly:

     - MSIE 4.0 & 4.01 - "Access the Internet using a proxy
        server" is not checked.

     - MSIE 5.0 - Make sure "Never dial a connection" is
        selected. Click on the LAN SETTINGS button and make
        sure nothing is checked.

5. If any changes are made, click on APPLY then click on OK.
    If no changes are made, click on OK.

F. INTERNET ADAPTER
The Internet Adapter is required to access the Internet. A damaged Internet
Adapter causes difficulties accessing the Internet. Please remove the
Internet Adapter. CompuServe builds a new Internet Adapter the next time you
launch the software.

TO REMOVE THE INTERNET ADAPTER, PLEASE FOLLOW THE STEPS BELOW:

1. Click on START, select PROGRAMS, then click
    COMPUSERVE 2000.
2. Click on the COMPUSERVE SYSTEM INFORMATION icon.
3. Select the UTILITIES tab.
4. Click on UNINSTALL INTERNET ADAPTER.
5. When prompted to restart your computer, click on YES.
6. After your computer restarts, please launch CompuServe
    2000. The Internet Adapter will automatically rebuild.

NOTE: If asked to insert the Windows 95/98 CD to recreate the Internet
Adapter, and the Windows 95/98 installation CD is not available:

      a. In the Copying Files window type the path to the
          CompuServe NET folder for your version of
          Windows. The path varies according to the version
          of Windows as follows:

          - Windows 95
             C:\CompuServe 2000 5.0\NET\OSR1
          - Windows 95b (OEM preinstalled version)
             C:\CompuServe 2000 5.0\NET\OSR2
          - Windows 98
             C:\CompuServe 2000 5.0\NET\WIN98
          - Windows 98 Second Edition
             C:\CompuServe 2000 5.0\NET\WIN98se

      b. Click on OK.
      c. Click on YES when asked if you would like to restart
          your computer.

NOTE: If you installed the CompuServe 2000 v5.0 software somewhere other than
the C: drive or the CompuServe 2000 5.0 folder, please adjust the path above
accordingly.

Please, feel free to write back anytime with questions or comments that you
may have concerning CompuServe.  It has been my pleasure assisting you. :-)

FROM COMPUSERVE