TM
SUGARCRAFT'S
HOME PAGE | EMAIL
US | INFORMATION NOT
CONCERNING PAYMENT
OTHER: OVERDRAWN
| TECH HELP | PROCESSING
| FRAUD | CHANGES-ADD-ONS
| HELP: Electronic
Billing AVS verification
Your order will NOT be processed
without an EXACT MATCH to your electronic address as programed by your
credit card company. This is the latest technology offered from Visa/Mastercard/Discover
to protect the merchant against credit card fraud. Many vendors including
the U.S. Post Office are using this technology to stop credit card fraud.
This will also protect you, as the card holder against others using your
credit card without your permission.
Payment is automatically authorized
by your credit bank but without an EXACT MATCH to your electronic address
as programmed by credit card company Sugarcraft, Inc. WILL NOT accept payment.
Sugarcraft, Inc. will issue an immediate VOID to your sale. Your bank may
with hold those funds up to 48 hours.
Exact space and punctuation are required
and may be the source of the error. Both your house address and zip code
are required for verification. With an odd type of address, it may be hard
to verify.
EXAMPLE: This error will cause
4 payments to be withdrawn for electronic address verification.
A PO Box address may have
P.O. Box 1234
or
PO Box 1234
or
Box 1234
or
just 1234
To avoid multiple charges made to
your credit card, please phone your credit card bank and speak with a Merchant
Supervisor to correct, update or add your specific address details. It
may take up to 24 hours for this update to process with your credit card
bank. We will not accepted verbal authorization by phone from your bank.
Once corrected, we will gladly try your sale again, charging your credit
card twice.
We will contact you by email for
for corrected details. Orders will be filed by your Invoice Number and
CANCELED with in 3 business days without your reply.
The Staff at Sugarcraft.com |
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OVERDRAWN
ON YOUR CREDIT CARD?
Oreder will
not complete. The full amount of your order including correct shipping
costs will withdrawn from your credit card account so make sure your funds
are available BEFORE sending your order. If we find that your credit card
is declined for the purchase, we will continue to try the card for three
additional days. If after 3 days your credit card is still declined our
Customer Service department will cancel the order without notice. Sugarcraft,
Inc. shall not be held responsible for cardholder's lack of funds or customer's
charge card company who adds penalties to such account. It is solely the
card holder's responsibility to maintain sufficient funds to cover all
charges for merchandise ordered through Sugarcraft, Inc. It is also the
sole concern of said card holder to pay such penalties incurred because
of any overdraft or for any other penalties incurred herein.
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ADD-ON:
Regrettably,
we
CAN NOT do this by PHONE. We check email Mon-Fri 9:00 am - 5:00
pm EST. Your order will probably ship within 1 to 3 weekdays. We
may be able to add items within 1 hour of sending. Once you receive our
automatic email response with your order details, simply "reply" to the
email and leave the entire order attached for better service. Include complete
details about the item you wish to add. If any details are missing, item
will not be added. Our staff will add the item manually to your order and
adjust all charges. We can not calculate those charges in advance.
An invoice
number is assigned at the completion of your order.
Wait until
you get an emailed copy of the order before you email us with questions.
Only our credit
card page
IS SECURE as noted on your screen as a 'lock' icon.
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PROBLEMS
WITH SHOPPING CART AND/OR TECHNICAL HELP:
INFORMATION MISSING ERROR: after entering ship to information. This
usually occurs because you did a little something wrong. Make sure to fill
in all blanks. If the blank does not apply in your case add an 'x' to that
space. DO realize that leaving off necessary information is going to delay
the processing of your order. Such as invalid phone numbers, country NOT
county, etc. You will receive no confirmations or shipping notification
unless you have provided us with a valid email address.
CANNOT ADVANCE TO SECURE CREDIT CARD PAGE: This may happen because
of our
SECURE credit card page. A few older computers do not allow
enough memory to run this page. There are a few things you can try: Turn
"off" your computer and this may release enough memory to continue. When
you turn back on the computer type www.sugarcraft.com in the http:// address
and drop any item into your cart. Click OK to view your order and it should
all still be there. You should now be able to continue. Try using Internet
Explorer; located in the Start menu listed under PROGRAMS. Type www.sugarcraft.com
in the http:// address and enter your order again. Microsoft has admitted
to a known bug. Once you browse the web for awhile, it causes your computer
to run out of memory. The only solution is to reboot to regain memory.
SOLUTION: download NETSCAPE WEB TOOLS
/ Netscape 6 (free) and use it. You will not find these flaws in Netscape!
AOL, CS, WebTV: If you use one of these as your browser, then you may
have a few problems.
Click
here for additional information. After logging on with your regular
server try using Internet Explorer as your browser; located on your computer's
Start
menu listed under Programs. Type in www.sugarcraft.com and start again.
AOL current software works fine. You may need to update.
ITEM NOT ADDED TO SHOPPING CART: There could be a 'tag'
error on our web site. There are several 'tags/scripts' for EACH
item. Our Web master has typed in or forgot a necessary tag. Please
continue with your purchase AND add that item to the comments box at the
end of your shopping cart order. It WILL be included in your package and
the picker will add it to the total merchandise to be charged to your credit
card. You may also email Dolores at
Customer
Service and I WILL correct it right away but you may have to wait
until the next day to place your order.
SIMPLE
MISTAKES: Many times several items are placed in groups. Click in the
box in front of your chosen item. You can choose to order more than one
of an item to the right of the item. Then click on the icon at the bottom
of that group 'Add to cart'.
ORDER
MORE THAN AMOUNT ALLOWED: Drop item into on-line cart first then change
after viewing your order. Make changes and click 'change'.
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PAYMENT:
International
Credit Cards
We will include
a cash register receipt for ONLY the merchandise that was shipped. Your
credit card statement will include shipping and Ohio state tax. If we find
discrepancies in your credit card information that can not be verified
you will be required to supply additional credit card information to process
your order. This WILL DELAY your order up to 3 - 5 business days. When
placing an order, be sure to include: CORRECT Credit Card Number, Expiration
Date, V-code from back of card, billing address where you receive your
billing statement, and phone number of credit card holder.
USE any of
these Credit Cards
Visa,
Mastercard, Discover/Novus, or U.S.
Postal Money Order
We DO NOT
accept: American Express, C.O.D., CHECKS, Credit lines, Wire Transfer T/T,
or hold accounts.
FRAUDULENT
USE OF CREDIT CARDS ON THE WEB:
Merchants
who sell over the internet are liable for all fraudulent use of credit
card purchases. NOT the card holder OR your bank! It is the business merchant
like ourselves who pay for all these losses. Please do not be offended
if for ANY reason that we ask for additional information. Our bank advises
us to do so for web internet sales. All orders are carefully screened before
processing. NOTE: Please realize that we will be checking all information
given. If phone numbers, ship-to addresses, signatures and so forth appear
not to be legitimate, your order will be canceled without notice. It is
far better to lose one order than to be defrauded out of thousands of dollars.
Limitation
on Liability
IN NO EVENT
SHALL SUGARCRAFT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE,
INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER,
EVEN IF SUGARCRAFT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER
THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE,
OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE
FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING TO ANY FAILURE
OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE
EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES,
THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Prices are
subject to change without notice