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COMPUTER PROBLEMS AND THE ANSWERS


angie
email problems
Thu Oct 5 08:06:59 2000

     I have an EMAIL account at http://cakedecorator.zzn.com. (They don't offer a discussion group or have items to buy or anything, so it's not
     competition for Dolores. Please don't take this post off, Dolores!) They just have email accounts and home websites.

     Could someone try logging onto this website now? Anybody just try it.

     ....Did you get through?

     I cannot get through. Everytime it says "Internet Explorer cannot open the internet site http://cakedecorator.zzn.com. A connection with the server
     could not be established."

     And when I go to my member page for my homepage (which is only half done until I get my new camera: http://angie.cakedecorator.net is my
     homepage.) When I go to my "EDIT" page to build my website and click the "mail" button, the computer won't do anything! I wrote them from
     the "HELP" button but if it's like other websites they won't get back to me. Anyone else having this problem? Help!

Dolores
     Re: email problems
     Thu Oct 5 08:27:52 2000

     It worked when I tried. Try rebooting and try after that. Explorer is notorious for running your computer out of memory.
    I didn't sign in or anything. I NEVER go into pages I must sign in or give a name and password. Those are usually the places that sell email
     address they collect from this. I get enough junk mail. Not very much because this is my rule.
     You should sign up with a server ISP, that does allow web sites. Almost do...even aol does LOL.

angie
     Re: email problems
     Thu Oct 5 09:15:52 2000

     If I can't get this figured out, then I may have to do that. I think my ISP does provide home web site service.
     I didn't know that some web sites can do that to you - stuff you with cookies! Had no idea! Thanks for your help.

Dolores
     Your ISP's web service...
     Fri Oct 6 07:43:54 2000

     ...information is going to be available at the web site address of your ISP. Mine even provides counters etc too.

     According to your email address, your provider's web site add. is planetc.com
     I went there and there is something about 'personal web services'
     under SERVICES. I think, beyond that, you may need to use a secure log in. oh oh...more 'cookies!

Dolores
     Explorer ran your comp. out of mem - nt

Kathyf
     You're right......
     Thu Oct 5 08:40:13 2000
     By stuffing it full of cookies probably. A lot of sites automatically put them in without your knowledge. Thank you Dolores for not doing that. Your
     site is one of the few who doesn't.

Maryann
     Re: You're right......
     Thu Oct 5 14:54:58 2000

     KathyF, After cleaning out your temp files etc, do you defrag also? I have a list for my computer 'cleaning' but you don't mention this. Just
     wondering. I have it posted on my bulletin board next to my computer and I printed yours too and it's up there now! Thanks. Maryann

Kathyf
     Re: You're right......
     Thu Oct 5 16:22:18 2000

     I have a maintenance program that's set to defragment the files, I think once a week. I just delete the others when I think about it. Usually on
     Sunday when I update my anti-virus.

Kathyf
Cookies
 Thu Oct 5 12:33:31 2000
 

     Cookies are files placed in your computer by web sites so they will recognize you when you come back. Some sites use them to send junk email.
     Temporary internet files are formed when you visit web sites and usually kept stored in your computer for a certain number of days. When your
     computer gets too full of these files it slows it down and can keep you from opening some web sites. I found this out when I couldn't get to the
     message board for a week one time. Talk about torture! LOL
     Following are instructions on how to delete these files for those of you with Windows. All clicks are left click unless specified right.

     Click "Start", click "Find", click "Files or Folders". The box "Find All Files" will come up. In the "Named" section type cookies. Leave "Containing
     Text" blank. In "Look In" select My Computer. Click "Find Now".
     When Cookies C:\WINDOWS appears click stop. Double click on Cookies and the "Cookie" box will appear. While holding the Control key,
     hit the A key. This should highlight everything blue. RIGHT click on a blue section and select Delete. "Confirm Multiple Delete" or a similarly titled
     box will appear. Click yes. An "Error Deleting File" box will appear and tell you you cannot delete the index file:access is denied. This is normal -
     click OK. All that should remain in the "Cookies" box is the Index file. Close the "Cookies" box and you should be back to the "Find All Files"
     box.
     In the Find section, change "Cookies" to "Temporary Internet Files" and click "Find Now". When you see Temporary Internet Files show up
     below, click stop. Double click on that and the "Temporary Internet Files" box will appear. Control A to highlight all files in blue. RIGHT click on
     a blue area and select delete. A warning box asking "are you sure.....? will appear, click yes. My computer deleted all the files at once. Angie got
     a warning file for each one and had to do them one at a time. When you are done the "Temporary Internet Files" box should be empty. Close all
     boxes and programs and restart your computer.
     I do this about once a week to keep our computer cleaned out. How often you'll need to depends on your computer and internet time. On my
     computer I can see how well it's performing by RIGHT clicking "My Computer" on the desktop, then clicking "Properties", then "Performance".
     System Resources should be above 80%. If not, delete the cookies and temp files and restart your computer. It won't improve your performance
     % unless you restart.

angie
UPDATE: It worked! Thanks Kathy! I rebooted...
Thu Oct 5 10:22:55 2000

     ...my computer after we hung up and I was able to log onto the website! Thank you so much! I had no idea I was collecting so many 'cookies'!
     Thanks again!

     I think that would be a great idea to put it in the FAQ's so that others who collect 'cookies' will know how to get rid of them. Also I'm sure I'll
     need to repeat the process soon myself! If you want to type it out just once, instead of sending it both to me and to the board, that's fine. I know it
     will be a lot of typing!
     Thanks again! :)

LAURASG
     THANKS KATHYF
     Thu Oct 5 15:26:30 2000

     I never know I can do that, now thanks to you, my computer run more faster, and I don't have any problem, thanks a lot for you info.
     LAURASG

Cindy
     Kathyf - Help!
     Thu Oct 5 18:09:13 2000

     I had no problem with doing the deletes. Thanks for the info. However, When I check the "Performance" mine shows
     only 64%. Is there anything I can do to up this %. My e-mail is spunky981@yahoo.com. E-mail me if so.
     TIA Cindy

Kathyf
     Re: Kathyf - Help!
     Thu Oct 5 23:54:37 2000

    Did you restart your computer after you were done? It won't improve performance till you restart. Other than that, I don't know what will help.
     Does anyone else out there know?
     I don't know if this will help or not, probably not, but did you dump your recycle bin after deleting all the files?
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From Dolores: Copy / Paste how-to
I'll try and explain copy/paste. I've been doing this a long time so forgive me if I don't explain simply enough and just ask again.

If I wanted to save all messages in this thread:
1. open your word processor to a new page.
2. open the first message with the question.
3. Hold down your mouse button and drag your cursor over the  pster's name and subject.
4. Press these computer keys together: Cntrl & letter C
5. Go back to your word processor. You should see the icon at the bottom of the screen...just click your mouse pointer on it.
6. Now on your new page in your word processor, press these computer keys together: Cntrl & letter V
BINGO! Do you have the pasted message on? Then it worked.

For #4, you could do it this way: Go to your pull down menu and choose 'select all' (same as Cntrl C)
For #4, another way to 'select all' is to press your keys: Cntrl & A
BUT these last 2 methods are going to also copy any reply topics below. Thats okay. Just paste them on and delete that part if its easier.

I know it takes a few times of trying. But this works all over for anything anywhere on your computer. Copy/paste is the best thing that ever happened in Windows!
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