DID IT SHIP...

Please order early enough that you don't have concerns about delivery time.
Unless the rush shipping option was chosen, we will ship in order of arrival.
"ASAP" - All orders are shipped as soon as possible.
NOTICE: July 4th Holiday weekend - Any or all RUSH shipments: 
Any order sent after 2pm (est) Thursday cannot ship until next Tuesday following the Holiday, when we resume regular pickup. This notice serves to let you know that no refund will be given for any rush type order emailed after 2pm est Thursday.

HOW TO TRACK USING UPS GROUND: This is how you track your package yourself...There is no use to try tracking for 2-3 days and until after it ships.
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  • You must allow 4-6 days before checking unless it was a rush order.
  • NOTIFICATIONS: UPS will issue a tracking number the day they pick up pkgs at our store and it will be emailed to you the following day. The only reason it will not have shipped within the above times is if we special order something for you. In this case we will have phoned or emailed you. Please check your voice mails before emailing us. If your pkg cannot be tracked, it is either shipping today or is still in processing to ship another day.
  • We only can ship on WEEKDAYS.
  • DELAYS: At peak shipping times such as November for Christmas and May for Graduation, please order early! There may be delays of 4-7 days. Or choose rush type of shipping at those times.

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    TRACKING INSTRUCTIONS:
            Go to www.sugarcraft.com
            CLICK ON link: Track my Invoice - From our menu at left

  • It is not possible to track an order if you chose "No Insurance" by USPS. That is the same as an envelope. If it is lost or stolen it cannot be retrieved and no compensation is allowed.
  • If we have shipped your package, at least 1 day before, UPS will show the shipment details.
  • If no information is available, wait 1 or 2 more days and try again.
  • If your package has not arrived as you requested: via 2 week days, 3 week days or 6-10 weekdays, you are welcome to Contact Us us for details. Please include a copy of the order for faster service.

    • FOR US TO CHECK: Unless a rush type order, after the 10th day I will check for you with the following information you must email:
    *copy of your original order including the invoice numbers and showing the products on the order.
  • *We cannot check if you omit copy of order.


    • IF YOU REQUESTED U.S.P.S. (Post Office) Service:
    AFTER PACKAGE SHIPS, the U.S.P.S. will email you the shipping notification.
    If your package has not arrived as you requested, you are welcome to Contact Us us for details. Please include a copy of the order for faster service.

    SHIPPING
  • DEFAULTS: If your address is within the 48 contiguous U.S. states, we will most likely ship by UPS GROUND.
  • The default shipping option and the first one listed in the drop-down box is UPS GROUND. Canada is shipped UPS Standard unless the USPS is requested. (If rush shipment to Canada is needed, you must choose INTERNATIONAL EXPRESS which is about 3 days but is NOT guaranteed. Add need-by date in message box at checkout).
  • All other packages shipped outside the U.S.A. are shipped via INTERNATIONAL EXPRESS other than Guam, Porta Rico, APO's etc.

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    RUSH ORDERS All 2 or 3 day guaranteed packages ship the very first shipment day possible. May ship the SAME day and even within the hour, when order arrives by NOON est weekdays. If there is any problem, we will phone you.
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    UPGRADING
    Though you can choose faster shipment options from our drop-down box at checkout, you may decide later to request upgrading. This must be done via email BEFORE the pkg ships. Choose 2 or 3 dya rush type of shipment. You are required to provide copy of products invoice.
    WARNING: When emailing for any reason, to prevent delays while we reply requesting it, you must provide us with a copy of your order showing the invoice we emailed you for your order originally.

    VERIFICATION REQUIREMENTS:
    BILLING ADDRESS: As order processes, we will check your house number and zipcode. When your order is complete and you recieve our automated email, check the copy with subject heading...your inv# - APPROVED. Check for errors. If you see an error such as "Address verification results unknown" it means that you have either provided an incorrect BILLING address, used a gift card not allowed (only Sugarcraft gift cards are allowed), or you are overseas and your country's bank has not entered your address into our VisaNet checking system. INTERNATIONAL VERIFICATION: See link to send verification just after you send your order. Under no circumstance will Sugarcraft send a pkg until payment is verified against lost or stolen credid cards!
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    SPECIAL ORDERS:
  • Special order products - add 10-15 extra days to shipping time.

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    DELAYS:
  • Check for voice mail in case we've back/ordered a product for you. If your order cannot be tracked, it is either shipping today or is still in processing to ship another day. You cannot track it until the day after it ships.

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    HELP
  • If you need to email us, we require your complete copy of the order, the copy that shows your products, NOT the APPROVED copy! I cannot locate orders without name and invoice number and zipcode.
  • All 2 or 3 day packages ship the very next shipping day possible. May ship same day if here by noon EST.


    • DECLINED FOR PAYMENT ERRORS
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    Check your APPROVED or DECLINED emailed copy that was automatically emailed to you when order was sent to us.
  • If you provide a BILLING address other than what the bank stored for electronic purchase, it will DECLINE for payment. All addresses are checked by our safe, secure processing company before payment is sent and order can complete.

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    IF ORDER DECLINES PAYMENT
  • It means insufficient funds
  • Incorrect BILLING address
  • Or wrong exp. date or security code was sent.
  • For ADDRESS problem, try the old address if you have moved since applying for this credit card. You can always call your bank to determine the correct address by asking them to tell you the electronic address they have for payments online.
  • If a customer chooses an impossible shipping method, we will notify you by email. Our shipping dept. can fix this for you. If you need to know the shipping cost, drop all items into shopping cart and see cost after you've chosen the correct shipment option. Do not proceed to add name/address again.

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